topic I am unable to add Wemo devices to Google Home in Apps / Account

I am unable to add Wemo devices to Google Home

nest987 — Tue, 23 Aug 2022 00:56:15 GMT

I am unable to add Wemo devices to Google Home. I cleared the cache of my Google Home app from my phone's native settings, but that didn't resolve the issue. Then I reinstalled the Google Home app on my phone, and that didn't resolve the issue either.

Any recommendations with trying to resolve this issue? Thanks!

Re: I am unable to add Wemo devices to Google Home

Azarco — Tue, 30 Aug 2022 19:56:19 GMT

Hey nest987,

That certainly hasn't been easy for you — let's figure this out.

A few questions: are you getting any message when linking your Wemo account to your Google Home app? Are your devices still working on the Wemo app? Also, was it working before?

Make sure your devices are on the same home structure, within 15-20 feet of your router and connected to the same network.
Try rebooting your Google Home, Wemo devices and router to refresh the connection.

Keep us posted!

Thanks,

Alex

Re: I am unable to add Wemo devices to Google Home

Azarco — Sat, 03 Sep 2022 17:32:31 GMT

Hi nest987,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

Re: I am unable to add Wemo devices to Google Home

Azarco — Sun, 04 Sep 2022 19:08:06 GMT

Hey nest987,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Alex

Re: I am unable to add Wemo devices to Google Home

nest987 — Sun, 04 Sep 2022 23:49:33 GMT

Hi Azarco,

Below are the answers to your questions in red.

Are you getting any message when linking your Wemo account to your Google Home app? See the attached screenshot of the message.
Are your devices still working on the Wemo app? Yes, I have 22 WeMo devices that are still operable and working fine.
Was it working before? Yes, my WeMo devices were working before in Google Home. When I tried to add another device, that’s when I discovered it wouldn’t allow me to add another device.
Make sure your devices are on the same home structure, within 15-20 feet of your router and connected to the same network. My devices are within 15-20 feet of my router, and they are connected to the same SSID network.
Try rebooting your Google Home, Wemo devices and router to refresh the connection. I am not sure how to reboot the Google Home App.

Nest987

Re: I am unable to add Wemo devices to Google Home

Azarco — Mon, 05 Sep 2022 19:22:37 GMT

Hey nest987,

Thanks for the update and details. You can reboot your Google Home speaker by unplugging it from the power source. Have you tried reinstalling your Wemo app? If the issue persists, try resetting your speaker to its default settings.

Let us know how it goes.

Regards,

Alex

Re: I am unable to add Wemo devices to Google Home

nest987 — Wed, 07 Sep 2022 07:03:30 GMT

Hi Alex,

I am trying to add my WeMo light switch devices to the Google Home app, not the Google Home speaker. I was asking how to reboot the Google Home app.

- Ron -

Re: I am unable to add Wemo devices to Google Home

Azarco — Wed, 07 Sep 2022 20:09:00 GMT

Hello nest987,

To make sure, do you have any Google Home or Google Nest speakers? We don't have a way to reboot the Google Home app, reinstalling it is the only way. Also, since the URL portal used to link your devices with Google Home app is managed by Wemo, we'd suggest reaching out to their support team for additional assistance.

Best,

Alex

Re: I am unable to add Wemo devices to Google Home

nest987 — Wed, 07 Sep 2022 23:00:33 GMT

Hi Alex,

Below is the message I am getting when Wemo is trying to connect to Google Home:

https://oauth-redirect.googleusercontent.com/r/wemo-control?

Do you have any idea what this mean?

Ron

Re: I am unable to add Wemo devices to Google Home

Princesss — Thu, 08 Sep 2022 03:24:09 GMT

Hi nest987,

Thanks for the additional info. It looks like it's an issue with Wemo's web portal. I would also recommend to change your web browser to see if you will still get the same message after trying to link it.

Best,

Princess

Re: I am unable to add Wemo devices to Google Home

nest987 — Thu, 08 Sep 2022 06:36:25 GMT

Dear Princesss,

Thank you for the recommendation to change my web browser, that resolved the issue. I was able to bring all of my WeMo devices into the Google Home app. I changed my web browser from Edge to Chrome.

Ronola

Re: I am unable to add Wemo devices to Google Home

Princesss — Fri, 09 Sep 2022 01:46:24 GMT

Hi nest987,

Thanks for the update. Glad to know that it works.

Since this has been resolved, I'll consider this as complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the community would gladly lend a hand.

Best,

Princess