topic Missing presence sensing parameter in Apps / Account

Missing presence sensing parameter

Nge — Thu, 08 Jun 2023 07:47:59 GMT

Hi,

My Home app doesn't show the presence sensing parameter. I don't see any information related to missing setting in the current doc.

My current setup is:

Google home
Google home mini
Chromecast
Samsung Smart things paired

Also please note that I am using a Google Workspace free legacy account, but my wife has the same issue with her regular google account.

Any ideas?

Regards

Re: Missing presence sensing parameter

Anonymous — Wed, 07 Jun 2023 23:03:42 GMT

Me too, that's what I'm searching for now! 😆 🤣 😂 great , any help?

Re: Missing presence sensing parameter

Nge — Thu, 08 Jun 2023 07:49:08 GMT

No update on my side, still not working

Re: Missing presence sensing parameter

Juni — Sat, 01 Jul 2023 20:39:53 GMT

Hi folks,

Thanks for reaching out, and sorry for the delay. I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

You can also check out this link for more information about presence sensing.

Regards,

Juni

Re: Missing presence sensing parameter

Nge — Sat, 01 Jul 2023 20:56:03 GMT

Hi,

Yes we do need help, the issue is still occuring. I went through the all documentation about presence sensing and much more without success. It's either a bug or an undocumented restriction.

Regards

Re: Missing presence sensing parameter

Juni — Tue, 04 Jul 2023 19:36:04 GMT

Hi Nge,

Got it. Could you send us a screenshot of it so we can take a better look?

Thanks,

Juni

Re: Missing presence sensing parameter

Nge — Wed, 05 Jul 2023 19:10:26 GMT

It sounds crazy but the "presence sensing" item in my Home app settings just appeared today. Without updating the app. I believe Google is working on the backend. I changed nothing since the last time I checked.

Re: Missing presence sensing parameter

Juni — Wed, 05 Jul 2023 19:40:23 GMT

Hello there,

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Best,

Juni

Re: Missing presence sensing parameter

Nge — Wed, 05 Jul 2023 20:01:53 GMT

Unfortunately I now facing a new problem but it's much more clear. When I click on the presence sensing setting, then I need to agree to the supplemental Nest terms and I am rejected with a pretty clear error: "Sorry, Gsuite account can't be used for migration"

Re: Missing presence sensing parameter

Nge — Wed, 05 Jul 2023 20:04:31 GMT

Try to switch your android in US English and wait for a week, it's the last thing I remember changing. I not sure it it really helped since the presence sensing option suddenly appeared today.

Re: Missing presence sensing parameter

Princesss — Thu, 13 Jul 2023 23:36:37 GMT

Hi Nge,

Sorry for the late response. Do you have other accounts that you can use? We recommend using regular account instead of Gsuite as it may or may not work due to limitations and account restrictions.

Keep me posted.

Best,

Princess

Re: Missing presence sensing parameter

LovelyM — Tue, 18 Jul 2023 00:19:40 GMT

Hello Nge,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

Re: Missing presence sensing parameter

LovelyM — Wed, 19 Jul 2023 00:50:30 GMT

Hey Nge,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Sincerely,
Lovely