topic Re: Cannot link Spotify to Google Home in Apps / Account

Cannot link Spotify to Google Home

Lisa0201 — Thu, 18 Aug 2022 01:30:02 GMT

I had to unlink my Spotify to me Google Home is music was not playing, Now when I try to relink I keep getting a message saying something went wrong - try again. I have tried to reconnect about 6 times keep getting the same message.

Re: Cannot link Spotify to Google Home

AaronBrewer — Mon, 22 Aug 2022 17:31:45 GMT

Me too

Re: Cannot link Spotify to Google Home

Azarco — Mon, 22 Aug 2022 23:03:01 GMT

Hey folks,

We're sorry if you're having trouble linking your Spotify account — let's see what's going on.

A few questions: when did it start happening? What country are you located in? Also, have you tried reinstalling your Google Home and Google Assistant app?

Try using a different device in linking your Spotify?
Resetting your Google Home might help too.

Let us know how it goes.

Best,

Alex

Re: Cannot link Spotify to Google Home

Azarco — Thu, 25 Aug 2022 23:20:49 GMT

Hey all,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

Re: Cannot link Spotify to Google Home

Lisa0201 — Fri, 26 Aug 2022 06:19:33 GMT

Hi There - still no luck have tried all of your suggestions and even cleared the caches in my iPhone. I'm in Australia - problem started happening a few weeks ago when my Spotify wouldn't play on my Google Home speakers so I unlinked my Spotify account and now cannot reconnect it?

Re: Cannot link Spotify to Google Home

Azarco — Sat, 27 Aug 2022 18:39:57 GMT

Hey Lisa0201,

Thanks for the update. Could you try the steps below:

Uninstall the Spotify app on your phone.
Once uninstalled, try linking your Spotify account again on the Google Home app.
If you successfully link your Spotify account, you can install the app back on your phone.

Keep us posted!

Best,

Alex

Re: Cannot link Spotify to Google Home

Azarco — Tue, 30 Aug 2022 18:59:06 GMT

Hey folks,

How's it going with linking your Spotify account to your Google Home app? Did the suggested steps above help?

Thanks,

Alex

Re: Cannot link Spotify to Google Home

Lisa0201 — Wed, 31 Aug 2022 01:06:34 GMT

All fixed now Alex thanks for your help.

Re: Cannot link Spotify to Google Home

JenniferV — Wed, 31 Aug 2022 01:13:05 GMT

Hi Lisa0201,

Awesome! Glad to hear that Alex was able to help you. In the meantime, do you still have other questions and concerns?

Thanks for the help here, Alex!

Regards,

Jennifer

Re: Cannot link Spotify to Google Home

MelbaDT — Sat, 03 Sep 2022 12:23:20 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba