topic Reconnecting Offline Devices in Apps / Account

Reconnecting Offline Devices

Aaron11 — Wed, 07 Sep 2022 01:45:57 GMT

My service provider’s wifi had an outage recently. This caused all of my devices (google nest wifi point, nest router, hub, thermostat, speaker) to show as Offline on my app.

What is the easiest way to reconnect all of the devices without having to disconnect everything completely from the home and reconnect again?

Re: Reconnecting Offline Devices

MplsCustomer — Wed, 07 Sep 2022 02:33:25 GMT

@Aaron11

If the devices are working, maybe you just wait awhile. Sometimes one or another of our Nest Hubs show as offline when they are working just fine. If I check later--without making any changes--the hub is back online.

Re: Reconnecting Offline Devices

Wizardme2 — Wed, 07 Sep 2022 03:01:58 GMT

I have the same situation. I need the answer too.

Re: Reconnecting Offline Devices

Azarco — Mon, 12 Sep 2022 22:38:46 GMT

Hey everyone,

Thanks for the help, MplsCustomer!

If there's no update or changes on your network, your devices should automatically be reconnected to the same network where your devices are connected before. You can try rebooting them to refresh the connection.

Hope this helps.

Best,

Alex

Re: Reconnecting Offline Devices

Azarco — Thu, 15 Sep 2022 22:41:23 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Kind regards,

Alex

Re: Reconnecting Offline Devices

Azarco — Fri, 16 Sep 2022 23:24:35 GMT

Hello all,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex