topic Re: My nest app is showing offline while the actual nest devices is showing connected. in Apps / Account

My nest app is showing offline while the actual nest devices is showing connected.

rgaila — Mon, 30 Aug 2021 14:44:45 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Ed Harrisburg

The nest is showing offline in the android app as well as the web based interface. I checked the actual nest device and it shows online and connected. I can see it connected via the Google Wifi app and just now I opened google home and see two nest devices one show offline and the other can connect to the nest device.

Re: My nest app is showing offline while the actual nest devices is showing connected.

rgaila — Mon, 30 Aug 2021 14:45:42 GMT

Hi Ed,

Apologies for the delay in response, and sorry to hear about your connectivity issues! I can understand how frustrating it is when devices fall out of sync. I'm happy to look into this for you.

For my own clarification, I have a few questions.
- Does the Nest app shows offline as well as one of your thermostats?
- Are there specific error messages that you're receiving within the Nest app, Google Home app, or thermostat display?
- Can you check your devices' battery level for me?

Open the “Quick View” menu on the thermostat (press the thermostat ring).
Go to “Settings”.
Nest Going Offline
Select “Technical Info”.
Select “Power”.
Locate “Battery”.

- Which troubleshooting measures have you tried (restart, factory reset, etc.)?

Apologies for the barrage of questions, but I'm hopeful we can figure this out together.

-From Garrett DS, Community Specialist.

Re: My nest app is showing offline while the actual nest devices is showing connected.

Ravi2singh — Sat, 30 Oct 2021 01:34:14 GMT

My app shows offline but the nest thermostat is showing connected - also the battery is good

Re: My nest app is showing offline while the actual nest devices is showing connected.

RavnosCC — Tue, 02 Nov 2021 13:09:40 GMT

I am having the same issue, started about 6 hours ago... any luck fixing?

Re: My nest app is showing offline while the actual nest devices is showing connected.

mrarko — Tue, 02 Nov 2021 18:29:46 GMT

Having the same issue here. It looks like this is a problem with the app. I'm on iOS and my app is showing offline status, but the thermostat is online and connected. Noticed it for the first time yesterday. I wondered if this was connected to iOS 15 upgrade which I did over the weekend, but it is not, as my father using older iPhone on iOS 14, has the same issue.

Re: My nest app is showing offline while the actual nest devices is showing connected.

Silverwingedbrd — Tue, 02 Nov 2021 23:53:04 GMT

Am having same issue. Thermostat shows online and apps on iPhone and iPad are both showing offline. Everything is working except the app on my devices. There is no router, battery or other issue covered in the support documentation. Google team please get the app fixed and push an update to iOS!

Re: My nest app is showing offline while the actual nest devices is showing connected.

otsob316 — Thu, 04 Nov 2021 01:57:48 GMT

Yes my just started doing this as well WTF???

Re: My nest app is showing offline while the actual nest devices is showing connected.

ActuallyStark — Thu, 04 Nov 2021 02:20:39 GMT

Same here, in for updates

Re: My nest app is showing offline while the actual nest devices is showing connected.

Gourche55 — Thu, 04 Nov 2021 02:21:07 GMT

Mine just did the exact same thing. App says offline. Nest is connected. My internet and routers are working perfectly. Any fix?

Re: My nest app is showing offline while the actual nest devices is showing connected.

dawnieeee — Thu, 04 Nov 2021 02:29:41 GMT

same here😡

Re: My nest app is showing offline while the actual nest devices is showing connected.

Silverwingedbrd — Thu, 04 Nov 2021 11:26:29 GMT

My app started working again the next day. No idea why it stopped working or what fixed it as I didn’t note any updates to the app.

Re: My nest app is showing offline while the actual nest devices is showing connected.

jinpark — Fri, 05 Nov 2021 17:18:32 GMT

i have the same issue here. It looks like this is a problem with the app. I'm on iOS and my app is showing offline status, but the thermostat is online and connected. i have 4 thermostats and 1 yale. these are on and off recently.

Re: My nest app is showing offline while the actual nest devices is showing connected.

Nickwu — Sun, 07 Nov 2021 16:10:50 GMT

I have 4 thermostats and one of them seems having this problem recently. Every thing is fine and says offline on the web or iphone app. Other three are fine. Help!

Re: My nest app is showing offline while the actual nest devices is showing connected.

MJW — Mon, 08 Nov 2021 14:17:57 GMT

App says offline.
Thermostat is working just fine.
Have strong wifi.
Updated app.
Still says offline.
I’m using IOS

Re: My nest app is showing offline while the actual nest devices is showing connected.

galenprosenberg — Tue, 09 Nov 2021 04:39:30 GMT

I have the same issue. Nest is online but home app says it's not I have restarted the device and also reset to factory settings. Home app sees the nest is online for several hours and then says it's offline when it's not. Need solution.

Re: My nest app is showing offline while the actual nest devices is showing connected.

Silverwingedbrd — Tue, 09 Nov 2021 11:20:58 GMT

Mine resolved itself so no idea why it stopped working correctly or what resolved it.

Re: My nest app is showing offline while the actual nest devices is showing connected.

RavnosCC — Tue, 09 Nov 2021 13:06:48 GMT

I had to remove the Nest thermostat from my entire account and then add it back. Been working ever since. Only downside was I had to readd all the temperature sensors manually.

Re: My nest app is showing offline while the actual nest devices is showing connected.

klinspwritings — Wed, 10 Nov 2021 17:59:09 GMT

Same darn problem. Sick of Goggle Nest products. If everyone is having these issues, you all (Google) need to figure this out because it’s happening entirely too much.
always selling such but never have solutions. Sucks to be going through this.

Re: My nest app is showing offline while the actual nest devices is showing connected.

bspaulding — Fri, 12 Nov 2021 13:53:53 GMT

I am experiencing this issue: the thermostat has power and a strong wifi signal - also says it's online; however, on my iOS app as well as on my laptop chrome browser at home.nest.com it shows as offline. I only just installed it yesterday, which was an incredible ordeal that required me to remove the device from the wall and place it next to my router (despite having a strong wifi signal in its original location). I woke up this morning to see the app saying it is offline since "an hour ago", despite that clearly not being the case.

Based on my experience, as well as what I see others report, this seems like the issue is actually with the nest.com servers/systems, and not the device or apps.

Has anyone discovered any other links/articles suggesting this is a known bug and/or other troubleshooting steps? I see that it magically cleared itself up for Silverwingedbird.

Re: My nest app is showing offline while the actual nest devices is showing connected.

stephenb — Mon, 15 Nov 2021 22:18:52 GMT

I'm having the same issues as stated. Funny thing is I have 2 stats (1 upstairs, 1 down) and the router is also upstairs. The stat that's closest to the router is the one I'm having issues with showing offline. I'm using Android phone btw. Any fix yet?