topic Re: Google Home Mobile app responsive layout design bugs in Apps / Account

Google Home Mobile app responsive layout design bugs

Sacha00Z — Wed, 25 May 2022 09:49:07 GMT

On some mobile phones, there are some UI layout issues due to wrapping rules not executing properly. The first and last circle on a row are slightly cropped, leaving circles with a flat edge or missing segment. Squares with rounded corners are also prematurely cropped.

The layout bugs disappear when rotating the phone, or changing the Android zoom settings - so I'm assuming that it's a media query rule issue for specific widths.

I have a Galaxy S21 Ultra, but this affects other phones too (according to other users on Reddit)

Re: Google Home Mobile app responsive layout design bugs

JohnC1 — Fri, 27 May 2022 00:06:20 GMT

FWIW, my Pixel 5 does not experience the cropping in the Google Home app.

Re: Google Home Mobile app responsive layout design bugs

Princesss — Wed, 01 Jun 2022 21:11:51 GMT

Hi everyone,

Thanks for posting in the Community.

@JohnC1, thanks for sharing your experience with the Home app.

@Sacha00Z, looks like this is an isolated case. Have you already tried uninstalling and reinstalling the Home app? Let's try that first and see if it makes any changes.

Keep me posted.

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Sacha00Z — Wed, 01 Jun 2022 23:42:54 GMT

@Princesss , good idea for an experiment. I've performed the following steps: stopped the app, cleared the cache, cleared the app data, and uninstalled the app. After re-installing and going through the setup process, the problem still exits. The only way that I can solve the problem on my phone, is to change the "screen zoom" in settings (+ or -), but this affects all apps on my device, not just the Google Home App.

Has anyone at Nest R&D tried to test the app on FHD+ (2400 x 1080) or on a real Samsung S21 Ultra device? I'm sure it's reproducible, as there are many other users with the same issue on Reddit.

Re: Google Home Mobile app responsive layout design bugs

OkOtChA — Thu, 02 Jun 2022 00:01:33 GMT

It's not an isolated case.

https://www.reddit.com/r/googlehome/comments/unzy5b/these_2_icons_are_cut_off_after_android_12_update/?utm_medium=android_app&utm_source=share

Re: Google Home Mobile app responsive layout design bugs

Princesss — Mon, 06 Jun 2022 16:31:01 GMT

Hi everyone,

Thanks for sharing your insights about this.

Please provide the Android/iOS version of your phone that experiencing this as well as the app version of your Home app.

Open the Home app .
Touch and hold your device's tile.
Tap Settings .
Choose Device information.
The software version should appear under “Technical information.”

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Sacha00Z — Mon, 06 Jun 2022 23:11:53 GMT

Hi @Princesss , The steps you have pasted into your reply don't make sense. Specifically step #2.

However, I think I can get the info you need:

- Home App version: 2.52.1.6

- Phone Model: Galaxy S21 Ultra 5G SM-G998B

- Android : 12

- Google Play System update: 1 May 2022

- Kernel Version: 5.4.147

- Android security patch level: 1 May 2022

Re: Google Home Mobile app responsive layout design bugs

Princesss — Tue, 07 Jun 2022 17:57:27 GMT

Hi Sacha00Z,

Thanks for the details you've shared.

I'd be happy to take a closer look into this and will update this thread as soon as I have news about it.

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Princesss — Wed, 08 Jun 2022 19:36:07 GMT

Hi Sacha00Z,

Chiming in to let you know that we have released a new update on the Home app. Please make sure that your Home app is on version 2.53 and check if there's any changes on the app's layout.

Keep me posted.

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Jeran — Wed, 29 Jun 2022 16:53:11 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Google Home Mobile app responsive layout design bugs

Joycetick — Sat, 16 Jul 2022 22:12:52 GMT

Hi Princess, I'm not sure the issue was solved as I'm experiencing it on V2.54.1.7 on an Oppo A74 5G.

Re: Google Home Mobile app responsive layout design bugs

Princesss — Tue, 02 Aug 2022 23:09:14 GMT

Hi Joycetick,

Sorry for the late response.

Have you tried clearing the cache and data of the Home app? Let's try that first and after that, uninstall/reinstall back the Home app to see if that works.

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Sacha00Z — Tue, 02 Aug 2022 23:41:17 GMT

Hey,

We are all still waiting for a bug fix from Google/Nest. This software issue with layouts has not yet been solved, and the app is still faulty.

I think we have all proven that these are not isolated cases, and the issue can be consistently reproduced across different devices.

Re: Google Home Mobile app responsive layout design bugs

Sacha00Z — Tue, 02 Aug 2022 23:44:05 GMT

Hi @Princesss , any updates to this?

Re: Google Home Mobile app responsive layout design bugs

Princesss — Thu, 04 Aug 2022 00:36:12 GMT

Hi everyone,

Thanks for responding. We apologize for the inconvenience that this has caused you. For anyone who are still experiencing this issue, let's go ahread and try these steps and send a feedback:

Step 1. Turn on device reports

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right corner of the screen, tap Settings Recognition & sharing.
Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Step 2. Share your feedback

Open the Google Home app .
At the top right, tap your account.
Tap Feedback tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send .

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Sacha00Z — Thu, 04 Aug 2022 01:22:07 GMT

Thank you @Princesss , I took these steps, back in May, in addition with reporting here. Should I do it again? Or is once enough?

Re: Google Home Mobile app responsive layout design bugs

Princesss — Fri, 05 Aug 2022 03:39:22 GMT

Hi Sacha00Z,

Thanks for responding. If you're already done with the steps, please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Princesss — Tue, 09 Aug 2022 00:29:14 GMT

Hi Sacha00Z,

Chiming in-- have you seen my response above? Let me know once you're done with the form so I can check it.

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Princesss — Fri, 12 Aug 2022 00:38:10 GMT

Hi Sacha00Z,

I just want to check if you're done filling out the form?

Best,

Princess

Re: Google Home Mobile app responsive layout design bugs

Azarco — Mon, 15 Aug 2022 19:42:22 GMT

Hey Sacha00Z,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex