topic Re: NC017 in Apps / Account

NC017

mhuschen — Mon, 05 Sep 2022 22:08:49 GMT

I have the Nest Wired Doorbell and in switching other products to the Google Home app it got disconnected from our account. I can no longer get it connected to our Nest account. I have tried to factory reset, I brought another Nest product close to it and have tried chat, but the wait times are outrageous. This is really disappointing and leads me to want to purchase a doorbell from another company.

Re: NC017

MplsCustomer — Mon, 05 Sep 2022 23:31:54 GMT

@mhuschen

What exactly happens when you try to add your Google Nest Hello Doorbell back to the Google Nest app?

Re: NC017

mhuschen — Tue, 06 Sep 2022 21:10:08 GMT

hi - it goes through the whole process until it says connecting to nest network and then comes up with the error. we have a thermostat close as well as a router so i know that’s not the problem.

Re: NC017

aatienza — Mon, 12 Sep 2022 22:40:22 GMT

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what's the status light of your Nest Hello? Try these steps and let us know once you're done.

Close the app.
Use the instructions in this article to restart your camera.
Make sure your phone’s Wi-Fi and Bluetooth are turned on, and that it’s connected to the same Wi-Fi network you want to use for your camera.
Try to set up your camera again in the app.
If the help code still appears, and you’re using the app on a phone, reboot your device and check if that fixes the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: NC017

aatienza — Fri, 16 Sep 2022 00:38:19 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: NC017

aatienza — Tue, 20 Sep 2022 02:48:17 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie