topic Re: Hopper with Sling in Apps / Account

Hopper with Sling

RSmith91186 — Wed, 31 Aug 2022 16:57:20 GMT

Does anyone have a solution to remove the Sling with Hopper from the Home app? When I go to unlink service, it does nothing.

Re: Hopper with Sling

Azarco — Tue, 06 Sep 2022 21:03:33 GMT

Hey RSmith91186,

Thanks for reaching out — let me help you with this.

If you're trying to remove a device:

Open the Google Home app.
Touch and hold the device tile of the device > Settings > Remove device > Remove.

Try these steps to unlink services:

Open the Google Home app.
At the top left, tap the Add > Videos.
Select a streaming service > Tap Unlink > Unlink account.

Let us know how it goes.

Best,

Alex

Re: Hopper with Sling

Princesss — Fri, 09 Sep 2022 22:35:01 GMT

Hi RSmith91186,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Hopper with Sling

Azarco — Sun, 11 Sep 2022 17:56:29 GMT

Hello there,

Bumping in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Alex

Re: Hopper with Sling

RSmith91186 — Sun, 11 Sep 2022 18:19:25 GMT

Those steps do not work.

Re: Hopper with Sling

Azarco — Sun, 11 Sep 2022 21:32:41 GMT

Hey RSmith91186,

Thanks for getting back to us and thanks for trying those steps. Have you tried clearing the cache and data of your Google Home app then, reinstalling it? If you're getting the same result, try creating a new home structure and move your active devices there.

Keep us posted!

Regards,

Alex

Re: Hopper with Sling

Azarco — Wed, 14 Sep 2022 22:31:00 GMT

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Alex

Re: Hopper with Sling

Azarco — Thu, 15 Sep 2022 22:36:31 GMT

Hello RSmith91186,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Kind regards,
Alex

Re: Hopper with Sling

RSmith91186 — Thu, 15 Sep 2022 23:35:01 GMT

That did not work either. Is there any way you can email me so I can show you a screenshot of what is not working?

Re: Hopper with Sling

Azarco — Fri, 16 Sep 2022 23:16:57 GMT

Hey there,

Understood. Could you fill out this form so that our team can assist you further? Let us know once you're done.

Best,

Alex

Re: Hopper with Sling

RSmith91186 — Sun, 18 Sep 2022 17:57:33 GMT

What form?

Re: Hopper with Sling

Azarco — Sun, 18 Sep 2022 18:37:52 GMT

Hello RSmith91186,

Oops, my bad! Here's the form. Let us know once you're done.

Thanks,

Alex

Re: Hopper with Sling

RSmith91186 — Mon, 19 Sep 2022 15:21:04 GMT

Alex,

The does not allow me to add an image nor does it provide an email for me to send screenshots to as requested.

Re: Hopper with Sling

Azarco — Mon, 19 Sep 2022 19:43:00 GMT

Hey RSmith91186,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Once they send you an email, you can reply to them with the photo of your Google Home app. Also, please be advised that this thread will be locked after 24 hours.

Best,

Alex