topic Home app crashes when accessing settings in Apps / Account

Home app crashes when accessing settings

davidbrooksio — Mon, 20 Sep 2021 05:22:13 GMT

I have Google Home 2.25.15 installed on my Android 10 device. I have various smart devices set up in my Google Home and this issue occurs for all of them but I'll concentrate on my Google Nest mini for now.

When I go to the app I can select my Nest mini and I can see the screen with the volume. If I then tap the device settings icon (cog) the app crashes. It either reloads the app or gives me the "send feedback" dialog.

I have cleared my storage and the cache with no luck. This issue occurs when I try to access any device settings in Google Home.

Re: Home app crashes when accessing settings

GarrettDS — Thu, 23 Sep 2021 19:59:36 GMT

Hey there davidbrooksio,

I understand that issues with the app can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,

Garrett DS

Re: Home app crashes when accessing settings

GarrettDS — Mon, 27 Sep 2021 17:36:20 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Home app crashes when accessing settings

davidbrooksio — Mon, 27 Sep 2021 19:44:30 GMT

Hi, I managed to fix this issue by doing the following:

Clear Home app cache and data
Uninstall Home app
Restart my phone
Install Home app

So far this is now working correctly 😃

Re: Home app crashes when accessing settings

GarrettDS — Mon, 27 Sep 2021 21:36:39 GMT

Hey folks,

That's great to hear, glad it's working for you now. It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS