topic google nest in Apps / Account

google nest

lkitelinger — Tue, 20 Sep 2022 18:49:43 GMT

I am trying to getinto my googlehome app and cannot get past the choose account page, it will not let me choose an account

Re: google nest

JillG — Tue, 20 Sep 2022 19:07:30 GMT

HI @lkitelinger

Try rebooting your phone (if that is what you are using) and make sure the phone is logged into the Google account you use for the Google Home app.

Let us know if that helps.

Re: google nest

lkitelinger — Fri, 23 Sep 2022 13:12:07 GMT

I DID REBOOT MY PHONE AND I FACTORY RESET THE GOOGLE NEST CUZ THE PERSON THAT SET IT UP IS NOT AFFILIATED WITH THE NEST ANY MORE. HE SAID HE REMOVED HIS INFO FROM THE ACCOUNT. I HIT THE HOME APP BUTTON AND IT DOES THIS: WELCOME HOME GET STARTED I HIT THAT BUTTON THE CHOOSE ACCOUT SCREEN APPEARS AND IT WILL NOT LET ME HIT OK. THATS WHERE IM STUCK AT. NEED HELP????

Re: google nest

JillG — Fri, 23 Sep 2022 20:13:13 GMT

The other person hasn't removed the device from their account. Have them remove it from Nest, Google Home apps.

Re: google nest

Azarco — Mon, 26 Sep 2022 21:18:48 GMT

Hey there,

Thanks for the assistance, JillG!

lkitelinger, checking back in if you still need help with this. If so, try clearing the cache and data of your Google Home app then, reinstall it. Also, make sure you're using a regular Google Account.

Keep us posted!

Best,

Alex

Re: google nest

Princesss — Thu, 29 Sep 2022 22:18:02 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: google nest

Princesss — Mon, 03 Oct 2022 19:10:29 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess