topic Re: Spotify !!! in Apps / Account

Spotify !!!

Tine62 — Tue, 27 Sep 2022 09:54:21 GMT

I bought a couple of google nests last month and linked spotify to them .. they both worked ! HAPPY DAYS .. On Sunday, spotify suddenly decided to unlink itself .. and I can't, for love, nor money, link it again !!! I've done a factory reset, switched it off and on at the wall. left it unplugged overnight. but the darn thing just will not link again. I looked online and it seems a whole lot of folks seem to have the same problem but I cant find anyone who has rectified it yet and I also cant find a way to get in touch with anyone to get a fault document/ code so I can return the darn thing back to BT. I bought them specifically to listen to my spotify tracks so they are useless really. I'll just go back to my old amazon Alexa ones ..

Re: Spotify !!!

JohnL1 — Wed, 28 Sep 2022 14:36:42 GMT

Same thing here. Any fix would be appreciated!

Re: Spotify !!!

Azarco — Tue, 04 Oct 2022 17:33:45 GMT

Hey folks,

That certainly hasn't been easy for you — let's sort this out.

Give these steps a try:

Uninstall the Spotify app on your phone.
Once uninstalled, try linking your Spotify account again on the Google Home app.
If you successfully link your Spotify account, you can install it back on your phone.
Reinstalling your Google Home app might help too.

Hope this helps.

Best,

Alex

Re: Spotify !!!

Azarco — Fri, 07 Oct 2022 17:49:48 GMT

Hi everyone,

Checking back if the suggested steps above work. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Spotify !!!

Toff — Sun, 09 Oct 2022 08:40:32 GMT

Having same problem with google home app . Have tried re installing both google home and Spotify with no joy

Re: Spotify !!!

Toff — Sun, 09 Oct 2022 08:58:02 GMT

Yes as Azarco said uninstall Spotify , link Spotify then reinstall Spotify .
A nuicense because you lose your offline content but it does fix the issue

Re: Spotify !!!

Azarco — Sun, 09 Oct 2022 17:20:34 GMT

Hey Toff,

Thanks for updating us and we're glad to hear that it's working now. Let us know if you have other questions or concerns.

Best,

Alex

Re: Spotify !!!

Princesss — Wed, 12 Oct 2022 17:56:53 GMT

Hi there,

Since this has been resolved, we'll consider this as complete and will lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess