topic Re: Home cameras setup vanished from the app in Apps / Account

Home cameras setup vanished from the app

edmhouston — Fri, 30 Sep 2022 01:16:40 GMT

All cameras were removed from my Nest account. I surely didn't do this myself.

Re: Home cameras setup vanished from the app

MplsCustomer — Fri, 30 Sep 2022 01:25:39 GMT

These are just questions about what could possibly cause what you're reporting (from a fellow customer):

Have you added a new Google Nest "home/structure" in the Google Nest app? Are you connected to the "home/structure" where all of your cameras are located? Did you change your Wi-Fi network name (SSID) and password? Are you logging on with the same account name and password you've always logged on with? Is your Google Nest "home/structure" still present in the Google Nest app, but empty?

Re: Home cameras setup vanished from the app

EmersonB — Wed, 05 Oct 2022 21:49:17 GMT

Hi everyone,

@edmhouston Apologize for the late reply and I'm sorry to hear about what happened to your Nest cameras. To confirm, are you using the same email address? do you have another person who has access to the Nest App?

Looking forward for your response.

@MplsCustomer thanks for the information.

Thanks,
Emerson

Re: Home cameras setup vanished from the app

EmersonB — Wed, 12 Oct 2022 15:30:30 GMT

Hello edmhouston,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Regards,
Emerson

Re: Home cameras setup vanished from the app

EmersonB — Thu, 13 Oct 2022 15:49:34 GMT

Hi edmhouston,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Emerson