topic New home setup. in Apps / Account

New home setup.

Mrussell978 — Sun, 02 Oct 2022 17:09:35 GMT

I have recently purchased a home with:

- Nest Learning Thermostats x 3 (independent zones)

- Nest connect

- Yale Nest door lock

I brought my prior Google Mesh WiFi system.

after successfully setting up my Wi-Fi, I am trying to setup Google Home and Nest App. I have managed to connect a single Thermostat to my app. Getting error messages with the connections repeatedly. (I think code NA0013) There is wired router and mesh hubs on each floor with strong signal. I have factory reset the Thermostats (?and Nest Connect) to no avail. Have moved connect closer to router and closer to thermostat. Didn’t help.
One of the thermostats won’t even see the Wi-Fi signal which is strong.

lost.

Re: New home setup.

Mrussell978 — Sun, 02 Oct 2022 17:36:30 GMT

Thermostat error code TD013(4096)

Re: New home setup.

Jake — Thu, 13 Oct 2022 18:04:03 GMT

Hey Mrussell978,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: New home setup.

Jake — Mon, 17 Oct 2022 17:16:36 GMT

Hey Mrussell978,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: New home setup.

Jake — Tue, 18 Oct 2022 17:58:22 GMT

Hey Mrussell978,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake