topic Re: Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate in Apps / Account

Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

Bdowns — Tue, 14 Sep 2021 22:03:38 GMT

Hello,

I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with AT&T. My nest account must have my former cell phone # associated with the 2 step authentication process. Each time I now log in, t says something to the effect of “we have emailed the passcode to your (last four digits of my old phone number) please enter it here.” Which I can’t do because I no longer have access to that former phone number. I can’t even migrate the account now because I have to 2 step authenticate going through that process as well. Any suggestions would be greatly appreciated & thank you in advance for your time.

Re: Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

GarrettDS — Mon, 20 Sep 2021 18:13:36 GMT

Hey there,

Sorry for the late response, but I wanted to drop in here to help.

I understand that issues with your account can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,

Garrett DS

Re: Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

Bdowns — Tue, 21 Sep 2021 14:53:39 GMT

Garrett,

Thank you, kindly for your reply. I read through support articles and couldn’t find a solution. I’m going to try and call Nest & see if they will help me change my phone number over the phone? I can’t think of another work around. Thank you.

Brad

Re: Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

GarrettDS — Tue, 21 Sep 2021 15:51:07 GMT

Hey Brad,

Thanks for letting us know, and I apologize that you haven't found a solution on this yet. Please let us know if you have any further questions or concerns as I will be locking this thread in 24 hours.

Best regards,

Garrett DS

Re: Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

GarrettDS — Wed, 22 Sep 2021 15:46:50 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS