topic Re: Google Home App Symbols in Apps / Account

Google Home App Symbols

Mikerg — Thu, 29 Sep 2022 04:38:36 GMT

On my Google Home app….inside my Google wifi hub is a triangle with an exclamation point inside

what does that mean ?

Re: Google Home App Symbols

Jhonleanmel — Tue, 04 Oct 2022 17:57:12 GMT

Hi Mikerg,

Thanks for posting. The new Google Home app update indicates the network or device as offline if shown with a triangle with an exclamation point inside.

A few questions: is your Google Wifi network offline? Are your connected devices online while connected to your network? Also, have you made any changes in your network?

Best,

Mel

Re: Google Home App Symbols

MplsCustomer — Tue, 04 Oct 2022 18:33:40 GMT

@Jhonleanmel

The exclamation points have started appearing in the camera and doorbell tiles on our Nest Hubs and Nest Hub Max in the last few weeks. When they appear, it's most often on all of our older Google Nest cameras and doorbells (those that work only in the Google Nest app). Sometimes it's just on a few.

The Nest Hub continues to function fine, as do the cameras. NONE of them are "offline". If we revisit the Nest Hub later, the explanation points disappear. This morning, they appeared on our Nest Hub Max and on our Nest Hubs, but we were able to stream the cameras anyhow. I checked again an hour later and the exclamation points were once again gone.

My guess is that this is some sort of malfunction on Google Nest's servers that is falsely displaying an exclamation point and has nothing at all to do with the functionality of our devices.

Re: Google Home App Symbols

Jhonleanmel — Wed, 05 Oct 2022 17:17:11 GMT

Hi MplsCustomer,

We're always looking for ways to improve and we'll take it as feedback.

I also suggest that you send feedback by following this link. Let me know if you have other questions or concerns.

Thanks,

Mel

Re: Google Home App Symbols

Jhonleanmel — Sat, 08 Oct 2022 17:21:47 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Google Home App Symbols

MplsCustomer — Sat, 08 Oct 2022 17:39:48 GMT

@Jhonleanmel

This is a problem on Google Nest's end, and Google Nest has acknowledged this is an issue and says they are investigating why this is occurring:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Exclamation-mark-in-camera-preview/m-p/246894

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-triangles-with-exclamation-points/m-p/254092

And another user just logged it today:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-Warning-Triangle-on-Nest-Doorbell/m-p/254877

Re: Google Home App Symbols

Jhonleanmel — Sun, 09 Oct 2022 20:51:03 GMT

Hi MplsCustomer,

Thanks for sharing the link. Please note that we'd love to investigate the issue, and needed to create a case for the user for further investigation. However, the OP on this said thread is unresponsive after several follow ups. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,

Mel

Re: Google Home App Symbols

Jhonleanmel — Wed, 12 Oct 2022 23:48:38 GMT

Re: Google Home App Symbols

Princesss — Fri, 14 Oct 2022 16:07:43 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Wifi and we'd be glad to assist you further.

Best,

Princess