topic Re: Duplicate device in Apps / Account

Duplicate device

Xander — Wed, 21 Sep 2022 23:05:46 GMT

I had to factory reset an arlo doorbell and add it to Google home again. There are now 2 of the same device.

I have hard reset the door bell 3 times and this issues is still there.

Any ideas?

Thanks

Re: Duplicate device

David_K — Sat, 01 Oct 2022 12:43:26 GMT

Try these steps:

Open the Google Home app.
Tap Settings.
Tap Rooms and groups.
Tap the room the device was assigned to.
Tap the device.
Tap Remove device.

If those steps don't work, try these steps:

Open the Google Home app.
Tap your photo or initials at the top right.
Tap Assistant settings.
Tap Devices.
Tap the device.
Tap Unlink this device.

Re: Duplicate device

Xander — Mon, 03 Oct 2022 06:26:13 GMT

Hi will give I a try. Thanks

Re: Duplicate device

Jake — Wed, 05 Oct 2022 18:01:39 GMT

Hey Xander,

I wanted to check in with you, and see if the steps davidking posted had helped resolve the issue. Please let me know, as I would be happy to review.

Thank you so much davidking for the helpful reply.

Best regards,

Jake

Re: Duplicate device

Jake — Wed, 12 Oct 2022 16:40:36 GMT

Hey Xander,

I wanted to check in and see if you had any questions from here. Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

Re: Duplicate device

Jake — Thu, 13 Oct 2022 17:00:53 GMT

Hey Xander,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake