topic Re: Escalating a case in Apps / Account

Escalating a case

Mahmoud86 — Fri, 17 Sep 2021 01:41:32 GMT

Hello

I want to know how can i escalate case ID [6-5364000031733]

As what have mentioned is nonsense and i have replied and have a proof for my issue and i even cant use my play balance

Re: Escalating a case

MatthewM — Fri, 17 Sep 2021 02:11:06 GMT

Hi Mahmoud,

I can escalate this thread for you. A Google employee will assist you.

Kind regards,

Re: Escalating a case

Mahmoud86 — Fri, 17 Sep 2021 02:51:48 GMT

Thank you Matthew.

I hope this Google employee is a senior level since i have lost hope with their customer support.

Re: Escalating a case

GarrettDS — Fri, 17 Sep 2021 15:24:47 GMT

Hey there Mahmoud86,

I'm so sorry to hear about the horrible experience that you've been having. I have sent this over to our Senior escalations team so they should be reaching out to you soon.

I appreciate your patience on this.

Best regards,

Garrett DS

Re: Escalating a case

GarrettDS — Mon, 20 Sep 2021 18:14:51 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Escalating a case

Mahmoud86 — Mon, 20 Sep 2021 20:41:19 GMT

Hi Garrett DS

Yes my issue has been solved finally. Thanks so much for the help and your support.

Best Regards

Mahmoud

Re: Escalating a case

GarrettDS — Mon, 20 Sep 2021 22:04:59 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS