topic Re: Cannot turn on personalization features in Apps / Account

Cannot turn on personalization features

Conos28 — Fri, 07 Oct 2022 02:16:07 GMT

I cannot turn on the personalization features on my google home speakers. Whenever I get to this screen, the "turn on" button does nothing. I updated Google home, reinstalled the app, and restarted my phone.

Re: Cannot turn on personalization features

Conos28 — Wed, 12 Oct 2022 01:33:26 GMT

I am still having this issue. The "turn on" button does not advance the personalization features. I'm locked out of a large functionality of this app because of this. Some assistance would be greatly appreciated.

Re: Cannot turn on personalization features

Azarco — Thu, 13 Oct 2022 20:28:33 GMT

Hey Conos28,

That certainly hasn't been easy for you — let's see what's going on.

A few questions: are you using a regular Google Account? Are you using Android or iOS? Have you tried using a different phone?

Best,

Alex

Re: Cannot turn on personalization features

Conos28 — Fri, 14 Oct 2022 15:54:40 GMT

Hi, thanks for the reply. I'm using my regular google account with the home and assistant app. Android phone. The assistant app was able to set up voice match. (I deleted the voice data and re recorded.) Another person connected to my Google home network is able to use their ios phone and set up personalization with their voice just fine. But when using my voice for certain commands, googme home recognizes it's me and tells me I need to enable personalization features on my phone.

Re: Cannot turn on personalization features

Azarco — Fri, 14 Oct 2022 21:51:56 GMT

Hello there,

Thanks for the update. Could you try these steps:

Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app.
At the top right, tap the account (the icon with the customer’s initial or profile picture).
Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account.
From Home , tap Settings > Google Assistant> Personal results.
Follow the in-app steps.

Hope this helps.

Regards,

Alex

Re: Cannot turn on personalization features

Conos28 — Mon, 17 Oct 2022 01:26:49 GMT

These are the steps I was taking. I get stuck on the screen in the above posts.

Re: Cannot turn on personalization features

Conos28 — Mon, 17 Oct 2022 01:28:38 GMT

I also made sure to be on the same wifi network as the smart speakers. I still get stuck on the screen above.

Re: Cannot turn on personalization features

Conos28 — Mon, 17 Oct 2022 01:35:00 GMT

While "Google Home" and "Google Assistant" were updated in the play store, the "Google" application itself was not. Once I updated the Google app, the personalization features were able to turn on.

Re: Cannot turn on personalization features

Azarco — Mon, 17 Oct 2022 20:45:31 GMT

Hey Conos28,

Thanks for updating the Community forum of your resolution — it's a big help! Let us know if you have other questions or concerns with your Google Nest devices.

Best,
Alex

Re: Cannot turn on personalization features

Juni — Mon, 24 Oct 2022 14:14:17 GMT

Hi there,

Since we were able to resolve this issue I will mark this thread as resolved after 24 hours. If you need help create a new thread and Community will help you.

Thanks,

Juni