topic Re: Can't log into Nest App on iPhone 14 in Apps / Account

Can't log into Nest App on iPhone 14

GTS300 — Thu, 13 Oct 2022 07:30:15 GMT

Can't log into the Nest App on my iPhone 14, I sign in with Google and it flashes past the Home Setup screen twice before stopping on a screen that says "There was a problem while connecting to the Nest service. Try again in a few minuets.". I have reset the phone, deleted and re-downloaded the app but makes no difference. My login is correct as I con log into the home.nest.com site.

Re: Can't log into Nest App on iPhone 14

C1789 — Thu, 13 Oct 2022 11:43:13 GMT

I'm having the same issue on iPhone 13 after upgrading to iOS16!

Re: Can't log into Nest App on iPhone 14

Cantenna — Thu, 13 Oct 2022 22:46:34 GMT

Same issue here with Nest Protect, posted all about it here;

https://www.reddit.com/r/Nest/comments/y2kva0/nest_protect_there_was_a_problem_while_connecting/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button

Re: Can't log into Nest App on iPhone 14

Cantenna — Thu, 13 Oct 2022 22:47:35 GMT

Are you located in Australia?

Re: Can't log into Nest App on iPhone 14

GTS300 — Thu, 13 Oct 2022 23:05:03 GMT

Yes, in Melbourne

Re: Can't log into Nest App on iPhone 14

GTS300 — Thu, 13 Oct 2022 23:22:47 GMT

I have just read your reddit post and the problem seems the same, I only notice the problem as I attempted to add a 2nd Nest Protect the other day. My existing Nest Protect also shows off line on the web site.

Re: Can't log into Nest App on iPhone 14

C1789 — Fri, 14 Oct 2022 07:03:21 GMT

The issue only happens while connected to a wifi network (any wifi, not just my home network). Switching to mobile data allows me to log in and access the devices. This is a very critical bug - I hope it gets fixed soon, or I will have to switch to a different system. FYI I'm based in Europe.

Re: Can't log into Nest App on iPhone 14

GTS300 — Sun, 16 Oct 2022 05:58:24 GMT

My iPhone app has started working and the Nest Protects are now on line. It must have been a problem at the Nest end as the app has not been updated.

Re: Can't log into Nest App on iPhone 14

Jake — Fri, 28 Oct 2022 17:06:40 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. If you are still having sign in issues, I would recommend following the link here for troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Can't log into Nest App on iPhone 14

Jake — Mon, 31 Oct 2022 16:46:04 GMT

Hey all,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Can't log into Nest App on iPhone 14

Jake — Tue, 01 Nov 2022 16:58:09 GMT

Hey all,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Can't log into Nest App on iPhone 14

C1789 — Tue, 01 Nov 2022 18:19:23 GMT

Hi Jake - would it be fair to wait at least three weeks - the same time that it took Google to reply - to close this thread?

Re: Can't log into Nest App on iPhone 14

Jake — Wed, 02 Nov 2022 16:52:40 GMT

Hey C1789,

I am sorry that it took long for us to answer this thread, as we have many threads to attend to, so we can't get to all of them as they come in. We try our best, but sometimes it is not possible. Please let me know if you have any other questions that I can help with, as I will be locking this thread in 24 hours.

Best regards,

Jake