topic Re: Not receiving notifications from the Home app for anything. Please help me. in Apps / Account

Not receiving notifications from the Home app for anything. Please help me.

blinduvula — Wed, 05 Oct 2022 18:48:16 GMT

I've tried just about everything and I'm at the end of my rope. I have to be missing something glaring obvious and I hope someone can point it out.

I installed the new Nest doorbell (wired) yesterday and discovered that I'm not receiving any notifications from the Home App. I'm not sure when this started, but I think it's been quite awhile.

I have went through and turned on all notifications for the Home and Google apps, both in the app and on my phone. I've toggled all notifications. I've cleaned data and cache from both apps. I uninstalled and reinstalled both apps. I've rebooted my phone several times. I've went in to all of the individual device settings and made sure all notifications are turned on. Nothing I do will give me push notifications.

I certain this is an issue with some setting on my phone. My spouse and I both have a Pixel 6 Pro, both are on Android 13. We both have the most current version of the Home and Google apps. She is receiving all of the notifications without issue. I've went through and compared settings between our two phones and they all appear to be there same, but I am not receiving notifications.

Please help. What am I missing? 😞

Re: Not receiving notifications from the Home app for anything. Please help me.

Brad — Thu, 13 Oct 2022 18:10:26 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like you may want to reach out to a higher tier of support here.

Best regards,
Brad

Re: Not receiving notifications from the Home app for anything. Please help me.

blinduvula — Thu, 13 Oct 2022 19:32:05 GMT

I've already went this route and haven't gotten very far. I'm probably on to my 3rd person now. Lots of repeat, basic, questions. No answers or suggestions.

Re: Not receiving notifications from the Home app for anything. Please help me.

Brad — Thu, 13 Oct 2022 21:24:51 GMT

@blinduvula

I apologize that you haven't been able to find a solution yet, but I would encourage you to continue working with support moving forward with this inquiry.

Best regards,

Brad

Re: Not receiving notifications from the Home app for anything. Please help me.

blinduvula — Thu, 13 Oct 2022 21:36:57 GMT

@Brad

Do you work for Google?

Re: Not receiving notifications from the Home app for anything. Please help me.

Brad — Thu, 13 Oct 2022 22:49:51 GMT

@blinduvula

Yes, we community specialists are here to help. This request, however, is not something we have the access too. It would be best for you to continue to work with support on this inquiry.

Best regards,

Brad

Re: Not receiving notifications from the Home app for anything. Please help me.

blinduvula — Thu, 13 Oct 2022 23:05:24 GMT

@Brad

Is there a way to have this issue escalated? I leaving to go out of town for a week and the point of getting the doorbell and camera was for some security and piece of mind while away.

I'm now going on week 2 of non-responsive support and my investment is starting to seem like a waste.

Re: Not receiving notifications from the Home app for anything. Please help me.

Brad — Fri, 14 Oct 2022 15:53:58 GMT

@blinduvula

You will need to speak with support for further assistance as they will be the ones who can help you.

Best regards,

Brad

Re: Not receiving notifications from the Home app for anything. Please help me.

Jake — Wed, 19 Oct 2022 19:48:08 GMT

Hey there,

I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here.

Best regards,
Jake

Re: Not receiving notifications from the Home app for anything. Please help me.

Jake — Thu, 20 Oct 2022 18:17:51 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake