topic Re: Can't see title nor artist of music playing on Google Home speaker in Apps / Account

Can't see title nor artist of music playing on Google Home speaker

Priscila — Tue, 04 Oct 2022 23:50:58 GMT

I used to be able to see on my phone, using Google Home app, what music (title and composer/artist) was playing on my Google Home speaker. Since I changed phones, from Galaxy S7 to S22 I can no longer see this information on Google Home app. Not sure if it's the phone or the app itself. The only information that appears on my screen is the volume of the music playing which I can control from the phone. Why can't I see the music title and artist anylonger on this Google Home app? Thanks.

Re: Can't see title nor artist of music playing on Google Home speaker

Princesss — Wed, 05 Oct 2022 23:06:00 GMT

Hi Priscila,

Thanks for reaching out.

Can you confirm if your app is already updated to its latest version? Let's go ahead and try first to uninstall/reinstall the Home app and see if this will fix this.

Keep us posted.

Best,

Princess

Re: Can't see title nor artist of music playing on Google Home speaker

Priscila — Thu, 06 Oct 2022 01:30:13 GMT

Yes, I've already done it, twice. No difference. Attached is a snapshot of what I see on my Galaxy phone app when connected to the Google Home speaker.

Thank you!

Re: Can't see title nor artist of music playing on Google Home speaker

Princesss — Thu, 06 Oct 2022 20:23:19 GMT

Hi Priscila,

Thanks for the additional info. Can you try to cast a different content from a different music provider? Also, have you had the chance to try a different phone?

Best,

Princess

Re: Can't see title nor artist of music playing on Google Home speaker

Priscila — Thu, 06 Oct 2022 23:43:14 GMT

Yes, I've tried a different phone, same result. But haven't tried other content. I've been listening to YouTube Music. Maybe they changed this feature and don't send info about what's playing any longer for non-subscribers. I'll try another content. Do you have any suggestions of what I could try, without having to subscribe? Thanks

Re: Can't see title nor artist of music playing on Google Home speaker

Princesss — Fri, 07 Oct 2022 16:42:52 GMT

Hi Priscila,

You can try playing content from Spotify. Just a heads up, there are ads in between songs when you play it.

Keep us posted.

Best,

Princess

Re: Can't see title nor artist of music playing on Google Home speaker

Princesss — Mon, 10 Oct 2022 17:21:07 GMT

Hi Priscila,

Chiming in-- have you had the chance to try the steps? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Can't see title nor artist of music playing on Google Home speaker

Priscila — Tue, 11 Oct 2022 02:38:06 GMT

Hi there,

Yes, I got Spotify but it still does not show what's playing, same as with YouTube Music, no information on what's playing.

Re: Can't see title nor artist of music playing on Google Home speaker

Priscila — Tue, 11 Oct 2022 02:39:23 GMT

Hi there,

Yes, I got Spotify but it still does not show what's playing, same as with YouTube Music, no information on what's playing.

Re: Can't see title nor artist of music playing on Google Home speaker

Priscila — Tue, 11 Oct 2022 02:40:44 GMT

Amazon Music does not play on my Google Home speaker, I've tried, and Apple Music is via subscription only.

Re: Can't see title nor artist of music playing on Google Home speaker

Princesss — Wed, 12 Oct 2022 14:06:24 GMT

Hi Priscila,

Thanks for trying the steps.

Looks like the update on the Home app removed that option as other phones are also experiencing the same thing as yours. In line with this, I'd highly recommend you to send a feedback using the Home app for any changes that you will notice.

Best,

Princess

Re: Can't see title nor artist of music playing on Google Home speaker

Azarco — Sat, 15 Oct 2022 15:56:16 GMT

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Can't see title nor artist of music playing on Google Home speaker

Priscila — Sat, 15 Oct 2022 16:07:14 GMT

Thanks for replying. At this stage I don't really need help, just an explanation as to why Google Home app got worse. And I'm afraid it isn't going back to previous version.

The app got so much worse with latest update, and there's nothing anyone can do.

Re: Can't see title nor artist of music playing on Google Home speaker

Azarco — Sat, 15 Oct 2022 22:32:05 GMT

Hey Priscila,

We hear you — thanks for telling us how you feel about this. Rest assured that we'll learn from this as we continually improve our products and services. Let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Thanks,

Alex