topic Can't Unlink Lutron from Google Home in Apps / Account

Can't Unlink Lutron from Google Home

Gr8H2O — Wed, 19 Oct 2022 16:05:19 GMT

After years of working, my Lutron integration with GH stopped working. (Sorry, I can't connect to Lutron message.) I tried following the steps of unlinking my Lutron acct, but can't. When I link, Lutron doesn't show in the list of linked accounts. So when I try to unlink, because Lutron isn't there, I can't Unlink. I can unlink from the Lutron app, but the lights still show, as offline, in my home.

I've factory reset everything to no avail.

Re: Can't Unlink Lutron from Google Home

Gr8H2O — Wed, 19 Oct 2022 20:50:33 GMT

There seems to be a bug related either to having multiple homes, or multiple people in your home. When I removed everyone from my home and got out of other homes, I was able to unlink Lutron and start over. Hopefully, this helps others. Google, please take note of this complex, but valid, use case. Users SHOULD be able to have multiple homes and have multiple members in their home without breaking integrations. In my case, I was showing that I was linked when I looked under my Google account, but wasn't showing I was linked in the Google Home app, hence the "Sorry, couldn't connect to Lutron" message.

Re: Can't Unlink Lutron from Google Home

Jake — Wed, 02 Nov 2022 19:58:01 GMT

Hey there,

Sorry for the late reply and for the trouble. I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Can't Unlink Lutron from Google Home

Azarco — Sun, 06 Nov 2022 17:32:10 GMT

Hello Gr8H2O,

We appreciate you updating us about your resolution. Your feedback is appreciated, please send them on the Google Home app so that our team can monitor these reports. Let us know if you have other questions or concerns as I'll be locking this thread after 24 hours.

Thanks,

Alex