topic Re: Can’t sign into App in Apps / Account

Can’t sign into App

Holmes1971 — Wed, 19 Oct 2022 21:57:13 GMT

I can’t log into my Nest app as it says my password is wrong. Tried to reset my password but it doesn’t send me an email. This has been going on for three days now and my home isn’t protected because I can’t get access to this app

Re: Can’t sign into App

Paws — Thu, 20 Oct 2022 19:58:23 GMT

Having the same problem

Re: Can’t sign into App

Srene33 — Fri, 21 Oct 2022 12:30:40 GMT

And me asking for my nest login not my Google login that I have migrated nest to already

Re: Can’t sign into App

CatMoz — Fri, 21 Oct 2022 12:41:57 GMT

i get this message when I try to access the network: "an error occurred while retrieving details for your network, please try again" I can't change my password!

Re: Can’t sign into App

Holmes1971 — Mon, 24 Oct 2022 07:48:25 GMT

Still no reply from Nest

Re: Can’t sign into App

Holmes1971 — Mon, 24 Oct 2022 07:50:57 GMT

Sorry you're having the same problem did you sort yours out?

Re: Can’t sign into App

Jake — Thu, 27 Oct 2022 20:41:47 GMT

Hey all,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Can’t sign into App

Srene33 — Fri, 28 Oct 2022 07:00:54 GMT

My Google Home App is still not letting me add my Nest Thermostat to it as a device. It was set up previously fine but now won’t add it using the QR Code or Set Up Code that is on the back of my Nest Thermostat. Nor can I login to my Nest Account direct from the Goggle Home App because the Nest Login page isn’t recognise my Google account login details. Even though that is how I am logged in directly to the Nest App. I need to get my nest added as a device from Google home. In particular because that is how I control it from my Alexa devices that I have and use.

Re: Can’t sign into App

Markjosephp — Fri, 11 Nov 2022 16:29:38 GMT

Hi everyone,

I'm sorry for the late reply. I wanted to stop by and see how I could help.

If the thermostats are already added, there's no need to add another device. Make sure to sign in with the right email address on the Nest app and on the Google Home app. If so, try checking for other available structures where the thermostat might be connected. Have a look at this guide on how to switch homes from the Google Home app.

Also,please take a look at this helpful article with some troubleshooting steps for when you can't sign in on the Nest app. Please let me know if that helps or if the issue still persists.

Best regards,

Mark

Re: Can’t sign into App

Princesss — Tue, 15 Nov 2022 01:38:12 GMT

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Can’t sign into App

Princesss — Wed, 16 Nov 2022 01:47:40 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess