topic Re: transfer account in Apps / Account

transfer account

TomDuebaeck — Thu, 16 Sep 2021 13:25:13 GMT

Hi Guys, i set up a camera for a customer, unfortunately on my nest account.

The problem is that the camera is built into a wall, and I cannot get it out to read the QR code on the back.

Therefore, I would like the owner who already has access to it, to get the ownership of the account on his email so I can delete mine.

Then I can create a new account as I can read all my QR codes.

Kindly tell me that it is possible….

Thanks

Re: transfer account

David_K — Fri, 17 Sep 2021 13:30:42 GMT

That's not possible, I'm afraid. To change owner:

First, remove the product from the Nest app.
Then, reset the camera to factory defaults.
The owner can then set it up with their own account and Nest app.

Re: transfer account

GarrettDS — Mon, 20 Sep 2021 18:17:09 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: transfer account

TomDuebaeck — Tue, 21 Sep 2021 10:53:09 GMT

Thanks, I knew how to do that but as I wrote, extremely complicated and a bad solution. I dont know why it has to be so compliocated. Anyway we broke up the wall and pulled the camera. thanks

Re: transfer account

GarrettDS — Tue, 21 Sep 2021 15:57:14 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS