topic Re: Google wifi router and nest point appear offline in Good Home App in Apps / Account

Google wifi router and nest point appear offline in Good Home App

Planner — Mon, 24 Oct 2022 19:04:31 GMT

My two devices Google wifi route and nest point appear offline in the Google home app. Actually both of them have great connection, the wifi is good at home. As they show offline in App, I can’t use the App to manage the wifi access at my home. I followed online instruction and tried to fix the problem. I switched the IPv6 off, unplugged the wifi power cable and then put the power back. It is still not working. Can anybody help? Thanks!

Re: Google wifi router and nest point appear offline in Good Home App

Grant55 — Mon, 24 Oct 2022 19:50:13 GMT

Me too. I have 1 router, 3 points, 1 mini speaker and 1 Google Nest Audio Smart Speaker. The Home app is version 2.59.11, later than the version shown when I Google for the latest version (2.47 something), so automatic updates appear to be working. I find the instructions on the help screens are not consistent with the screens I’m seeing. All devices seem to work fine, the “offline” indication on the router (only) is annoying. I’ve power cycled every piece of hardware - modem, then router, then iPad being used to attempt to diagnose and repair the problem.

I’m also trying to delete a second Home I set up when I got a new Cox modem - didn’t need it. Google’s instructions are not consistent with the screens I see.

Re: Google wifi router and nest point appear offline in Good Home App

Grant55 — Mon, 24 Oct 2022 19:56:54 GMT

Discovered the answer to delete the second Home. On the Google Home Home Screen, tap the home name. You get a drop-down box with all homes listed. Select the home to delete, then go through the delete steps.

Re: Google wifi router and nest point appear offline in Good Home App

Grant55 — Mon, 24 Oct 2022 19:59:17 GMT

The device “offline” issue appears to be a bug with the Apple version of the Home app. It works fine on my Android phone.

Re: Google wifi router and nest point appear offline in Good Home App

Planner — Tue, 25 Oct 2022 20:25:51 GMT

What can we do with the bug? Is Google going to fix the bug on the App?

Re: Google wifi router and nest point appear offline in Good Home App

Jake — Wed, 02 Nov 2022 19:37:26 GMT

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that could be use. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks for letting us know what worked for you Grant55.

Best regards,
Jake

Re: Google wifi router and nest point appear offline in Good Home App

Jake — Wed, 09 Nov 2022 19:43:26 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google wifi router and nest point appear offline in Good Home App

Jake — Thu, 10 Nov 2022 17:59:55 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake