topic Re: Tapo light/software connection issue in Apps / Account

Tapo light/software connection issue

ElliotCourt — Sat, 22 Oct 2022 17:05:11 GMT

I have connected some light bulbs to my tapo app and then linked this app in google home. I only have 1 bedroom light physically, but google home thinks there are two. Google also says they are disconnected and wont operate them. I have tried disconnecting/reconnecting the bulb on the tapo app and re-linking tapo with google home, neither seems to work.

On the tapo app itself, everything is working as it should be and displays the correct amount of lights.

Re: Tapo light/software connection issue

Jake — Thu, 27 Oct 2022 17:05:14 GMT

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Tapo light/software connection issue

Jake — Mon, 31 Oct 2022 18:41:12 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Tapo light/software connection issue

Jake — Tue, 01 Nov 2022 16:55:35 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake