topic Re: Chromecast not working in Apps / Account

Chromecast not working

pastormcolon — Tue, 21 Sep 2021 21:56:00 GMT

-Factory reset

plug to outlet

reboot modem

TV off/on

Tried all this but I cannot connect phone to Chromecast.

I moved to another house and ISP provider so i erased what i had because it wasn't working.

Re: Chromecast not working

Ashepherdson — Tue, 21 Sep 2021 22:54:25 GMT

I hate to ask, but I need to, as its a common issue with chromecasts. When you say you factory reset it, did you follow all the steps on this link?

https://support.google.com/chromecast/answer/6254654?hl=en-CA&co=GENIE.Platform%3DAndroid

Chromecasts do not handle network changes well, and unless the factory reset is completed, when you plug it into the tv and turn it on, it needs to be at initial setup, otherwise nothing will work on it. Once the Factory reset is complete, you will plug it into the tv and turn it on, and use your google home app to proceed to set up the chromecast.

Re: Chromecast not working

pastormcolon — Tue, 21 Sep 2021 23:23:40 GMT

Thanks. I’d reset it five or 6 times. I found out the problem. I had to setup through the network created by chromecast in order to set up with the google jome app. Not sure it’s clear on the instructions to do that or not but it’s working!

Re: Chromecast not working

Ashepherdson — Tue, 21 Sep 2021 23:24:26 GMT

good to hear its working!

Re: Chromecast not working

frances — Wed, 22 Sep 2021 17:11:59 GMT

Hi All,

First, thank you Ashepherdson for helping answer this question. I appreciate your help!

Hello pastormcolon, thanks for your update. I am glad to hear that your issue has been resolved! I will now go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to make a new post. Have a nice day.