topic Re: Google home mini keeps asking me to sign in in Apps / Account

Google home mini keeps asking me to sign in

Tffnny — Fri, 28 Oct 2022 02:25:06 GMT

I’ve logged in a few times and it’ll stay for a few hours and now it just won’t even recognize my account when I try to link them. This is super frustrating. I looked at the other threads on this issue and they were all closed out with no solution shared.

Re: Google home mini keeps asking me to sign in

Tffnny — Fri, 28 Oct 2022 02:25:40 GMT

Oh and yes I have tried unplugging it and plugging it back in and shutting it off and reconnecting and doing factory reset.

Re: Google home mini keeps asking me to sign in

AndroiFy — Fri, 28 Oct 2022 06:49:01 GMT

Hi @Tffnny

Did you try to set up the Google Home Mini from the mobile app?

Re: Google home mini keeps asking me to sign in

Tffnny — Fri, 28 Oct 2022 13:36:09 GMT

Yes and the app just continues to search for it and times out

Re: Google home mini keeps asking me to sign in

Tffnny — Mon, 31 Oct 2022 05:53:44 GMT

Yes. I have only set it up through the mobile app.

Re: Google home mini keeps asking me to sign in

Azarco — Fri, 04 Nov 2022 21:06:17 GMT

Hey Tffnny,

That certainly hasn't been easy for you — let's see what's going on.

When did it start happening? How frequently does the device unlink (daily, weekly, etc.) Also, what's the exact message you're getting when it unlinks. Have you tried resetting your Google Home Mini?

Thanks for the help, AndroiFy!

Best,
Alex

Re: Google home mini keeps asking me to sign in

Azarco — Mon, 07 Nov 2022 21:28:30 GMT

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Alex

Re: Google home mini keeps asking me to sign in

Tffnny — Mon, 07 Nov 2022 21:46:24 GMT

I have been out of town, so I haven't tried again yet. I already answered those questions in my original post. I have reset it and it happened every time I tried to log back on. Resetting it only worked for that one use. I am frustrated having to reset it every morning when I want to use it.

Re: Google home mini keeps asking me to sign in

Azarco — Mon, 07 Nov 2022 23:06:49 GMT

Hi Tffnny,

We appreciated your update. Please provide us the cast firmware version of Google Home Mini. Once done, fill out this form and let us know once you're done.

Regards,

Alex

Re: Google home mini keeps asking me to sign in

Azarco — Thu, 10 Nov 2022 23:28:06 GMT

Hey there,

How's it going with your Google Home Mini? If you still need help, don't forget to fill out the form above.

Best,

Alex

Re: Google home mini keeps asking me to sign in

Dan_A — Mon, 14 Nov 2022 01:40:03 GMT

Hey Tffnny,

Do you still need help with your device? If so, kindly fill out this form.

Thanks,

Dan

Re: Google home mini keeps asking me to sign in

Dan_A — Thu, 17 Nov 2022 01:42:34 GMT

Hey everyone,

I'll be locking this thread in 24 hours. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Cheers,

Dan

Re: Google home mini keeps asking me to sign in

Tffnny — Thu, 17 Nov 2022 02:43:57 GMT

I just got home, don't lock the thread please. I'm going to go through all of these steps again one last time.

Re: Google home mini keeps asking me to sign in

Tffnny — Thu, 17 Nov 2022 03:02:41 GMT

OK, it's logged back on and working. I'll see if I get kicked off again tomorrow morning. 🙂

Re: Google home mini keeps asking me to sign in

Princesss — Thu, 17 Nov 2022 03:31:07 GMT

Hi Tffnny,

Thanks for responding. We'll keep this thread open for few more days and will wait for your update.

Best,

Princess

Re: Google home mini keeps asking me to sign in

Azarco — Mon, 21 Nov 2022 22:01:40 GMT

Hey there,

Checking back in to see if you are still in need of any help. If so, don't forget to fill out the form above.

Thanks,

Alex

Re: Google home mini keeps asking me to sign in

Azarco — Thu, 24 Nov 2022 22:11:48 GMT

Hello Tffnny,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Alex