topic Re: Nest camera in Apps / Account

Nest camera

Krisdp214 — Sun, 30 Oct 2022 13:45:53 GMT

I can only get 1 of 2 nest outdoor (battery) cameras to connect to wifi

Re: Nest camera

MplsCustomer — Sun, 30 Oct 2022 21:30:56 GMT

What happens when you try? Have you tried temporarily locating the camera close to your nearest Wi-Fi access point to see if the location makes a difference? Is the camera's battery charged?

Re: Nest camera

Nestdishguy — Mon, 31 Oct 2022 03:26:32 GMT

this happened to me out in the field I was installing for a customer and the camera wouldn't connect I ended up calling support 800 number couldn't get it going we ended up replacing that camera and boom started working.

Re: Nest camera

Brad — Thu, 03 Nov 2022 16:52:07 GMT

Hey there,

Thank you for your help on this one, @MplsCustomer!

The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest camera

aatienza — Thu, 10 Nov 2022 06:10:06 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Nest camera

aatienza — Tue, 15 Nov 2022 22:14:53 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie