topic Re: Senville air conditioning integration in Apps / Account

Senville air conditioning integration

Ephogy — Sun, 10 Jul 2022 18:24:54 GMT

I have a Senville air conditioner with the WiFi interface connected to Google home. Initially I thought the integration was just poor and only on/off worked. I recently showed my wife that she could turn it on and off on her iPhone, and low and behold, there's temperature control there, but not on my Android phone. Is there any work around for this?

Picture in white is the Android phone, picture in black is the iPhone.

Re: Senville air conditioning integration

Clayblack14 — Mon, 24 Oct 2022 16:07:25 GMT

Did you ever find a solution to this?

Re: Senville air conditioning integration

Ephogy — Mon, 24 Oct 2022 16:28:27 GMT

No. Still kind of useless on Google Home on Android vs Google Home on iPhone.

Tried multiple android phones, all behave the same.

Re: Senville air conditioning integration

Juni — Thu, 03 Nov 2022 21:28:16 GMT

Hi folks,

Thanks for posting here in community.

A few things: Which Android version is installed on your phone? What model phone is it? Have you tried using another Android phone to isolate?

Keep me posted.

Thanks,

Juni

Re: Senville air conditioning integration

Ephogy — Fri, 04 Nov 2022 14:38:32 GMT

Tried it with a Pixel 3 Android 12 and a Pixel 6 Android 13.

Both simply show and ON/OFF button with no control functionality.

Re: Senville air conditioning integration

Juni — Fri, 04 Nov 2022 17:32:32 GMT

Hi there,

Thanks for the response. Could you provide the Google Home app version installed, then try to uninstall and reinstall the Google Home app and see if that will make any difference?

Looking forward for your response.

Regards,

Juni

Re: Senville air conditioning integration

Ephogy — Fri, 04 Nov 2022 18:06:43 GMT

Google Home version 2.60.60.4

behavior is the same after uninstalling and installing again.

Re: Senville air conditioning integration

Juni — Sat, 05 Nov 2022 14:32:10 GMT

Hi there,

Thanks for trying that. At this point, this issue needs to be addressed by the Senville support. It's the manufacturer's discretion on what actions the Google home app can control. We suggest that you contact them so they can make adjustments on these limitations.

Keep me posted.

Thanks,

Juni

Re: Senville air conditioning integration

Juni — Tue, 08 Nov 2022 14:44:34 GMT

Hi Ephogy,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Senville air conditioning integration

Ephogy — Tue, 08 Nov 2022 15:21:22 GMT

I will attempt to contact the manufacturer but have little hope of a response here.

Still confused as to why Google Home running on an iPhone works, and Google Home running on an Android phone does not work. I don't see how this would be a problem on the manufacturer's side.

Re: Senville air conditioning integration

Juni — Tue, 08 Nov 2022 17:01:15 GMT

Hi there,

Thanks for the response. Let us know their feedback and if you need further help, let us know by updating this thread, and we're glad to assist you further.

Best,

Juni

Re: Senville air conditioning integration

Juni — Fri, 11 Nov 2022 17:11:22 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks,

Juni

Re: Senville air conditioning integration

Juni — Sat, 12 Nov 2022 17:20:07 GMT

Hello there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni