topic Re: Can't unlink from account (mi home). Ghost devices in Apps / Account

Can't unlink from account (mi home). Ghost devices

Benj55 — Sat, 15 Oct 2022 16:52:09 GMT

I have 15 Xiaomi devices in Google home app that appear offline.

I cannot unlink them from mi home in the Google home app, as the option to unlink doesn't show up (mi home service appears as a service which is not connected yet).

If I try to set up the mi home service, it fails when trying to add the devices (''unable to put devices to your home'').

I uninstalled google home, cleared cache, deleted the home, the ghost devices still appear.

I tried to move them to a secondary home to make them disappear from my home, it doesn't work either.

I'm stuck with a frustrating issue and can't control my devices.

Re: Can't unlink from account (mi home). Ghost devices

Jake — Wed, 02 Nov 2022 20:13:22 GMT

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with some details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Can't unlink from account (mi home). Ghost devices

Azarco — Sun, 06 Nov 2022 22:02:27 GMT

Hello Benj55,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Can't unlink from account (mi home). Ghost devices

Azarco — Mon, 07 Nov 2022 22:13:57 GMT

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Alex