topic Re: Wrong password on setup in app in Apps / Account

Wrong password on setup in app

crzy821 — Sun, 30 Oct 2022 20:39:23 GMT

Like a fool I put the wrong password for my wifi home network into the app as I was setting things up. I can't change the password. I can't change the network it's looking for. I've Uninstalled the app and reinstalled it. It continues trying to use the wrong password and never gives me a chance to change it. Repeats the screen of check your wifi password. Help

Re: Wrong password on setup in app

Nestdishguy — Mon, 31 Oct 2022 03:18:28 GMT

remove router from the home app then i would factory reset the router, then download again on app

Re: Wrong password on setup in app

Jeff — Thu, 03 Nov 2022 21:26:13 GMT

Hi crzy821,

I just wanted to jump in real fast to see if you saw Nestdishguy's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Wrong password on setup in app

Dan_A — Tue, 08 Nov 2022 00:40:38 GMT

Hello everyone,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Re: Wrong password on setup in app

Dan_A — Wed, 09 Nov 2022 00:43:21 GMT

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan