topic Re: Nest APP problems in Apps / Account

Nest APP problems

IOP — Mon, 24 Oct 2022 18:35:26 GMT

I have an IPhone 13pro, an IPad and a Macbook. I have several cameras (indoor and outdoor), several nest protects and a nest thermostat all at 3 different locations. Suddenly, I cannot log into the nest app on my iphone or ipad and am unable to add another nest protect or outdoor camera via them.. This has been going on for a week or so. Two calls to nest techs have netted me nothing. I specifically use the nest app. I have had no prior issues with this and have used nest for years. Logins indicate that the nest app cannot communicate--try again later or it is not connected to internet which clearly is not the case. I can log on via my macbook however am unable to add products that way. Any ideas??

Re: Nest APP problems

GingerKid — Mon, 24 Oct 2022 18:50:57 GMT

Same issue going on here.....

Re: Nest APP problems

MplsCustomer — Mon, 24 Oct 2022 19:54:27 GMT

There have been a number of posts in this forum in the last day or so reporting that people cannot log onto the Google Nest app or are getting a message saying the Nest service is not available. It is not happening to everyone, and for some customers it happens on one phone and not another, or on one Google account and not another.

So far, Google Nest has not acknowledged there is a problem.

Re: Nest APP problems

firefighterems6 — Mon, 24 Oct 2022 20:03:01 GMT

I am having the same issues. We have multiple devices in our home and I can not access anything from the Nest app. I even tried uninstalling the app, restarting device and installed the app on other devices, all with no luck

Re: Nest APP problems

Juni — Sat, 05 Nov 2022 14:46:54 GMT

Hi folks,

@MplsCustomer, thanks for the help.

Thanks for posting here in the Google Nest Community. There was an issue that impacted customers to log in to the Nest app, but this should be resolved now. Let us know if you're still experiencing this let us know by updating this thread.

Thanks,

Juni

Re: Nest APP problems

Juni — Tue, 08 Nov 2022 15:31:02 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

Re: Nest APP problems

Juni — Wed, 09 Nov 2022 15:34:03 GMT

Hello there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni