topic Need help with casting in Apps / Account

Need help with casting

xtina420 — Thu, 17 Nov 2022 02:27:55 GMT

Hello,

I have a TCL Google TV on which I am trying to cast a video from Chrome browser on my laptop. Although the casting starts off well, it becomes choppy and video delay starts building up. Audio is fine but starts to not sync when the image is sooooo delayed.

Re: Need help with casting

Azarco — Mon, 21 Nov 2022 18:55:03 GMT

Hey xtina420,

Thanks for reaching out — let's see what's going on.

A quick question: is it also happening when you're casting from your phone or streaming directly on the TV? Make sure your devices are within 15-20 feet of your router. Check if your Google Chrome browser is updated. Try rebooting your TV and router to refresh the connection.

Let us know how it goes.

Best,

Alex

Re: Need help with casting

Azarco — Thu, 24 Nov 2022 19:01:34 GMT

Hi there,

It's me again. How's it going with casting to your TCL TV? Let us know by updating this thread and the Community will be happy to lend a hand.

Thanks,
Alex

Re: Need help with casting

Princesss — Tue, 29 Nov 2022 00:43:49 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess