topic Re: Switches Offline in Apps / Account

Switches Offline

dav_switchsmart — Sun, 06 Nov 2022 05:13:12 GMT

We install Switchbee, and I notice in a number of installations that all or some switches are Offline.

However if you try switch on or off all lights it works

Re: Switches Offline

dav_switchsmart — Sun, 06 Nov 2022 05:23:43 GMT

I am referring to switches in "Google home"

Re: Switches Offline

sipriyadarshi — Mon, 14 Nov 2022 17:05:34 GMT

Could you please share more information about the protocol or implementation details of your SwitchBee devices? (Are you the developer for these devices, or a user?)

Re: Switches Offline

Dan_A — Tue, 15 Nov 2022 22:57:12 GMT

Hi dav_switchsmart,

I agree with @sipriyadarshi. For confirmation, this is about some of your Switchbee smart switches on your Home app showing as offline, right? Do you have Google Nest speakers linked to your Switchbee’s? Could you specify which? How is it doing now?

Keep me posted.

Best,

Dan

Re: Switches Offline

dav_switchsmart — Wed, 16 Nov 2022 04:11:10 GMT

Good morning Sipri. Sorry for the late reply. I am an installer based in South Africa. The systems communication protocol is RF. I.E communication from the hub to the switches. I would be happy to connect you with the developer if you email me #. Dan. I have one Google nest speaker that is linked to Switchbee together with my cellphone. I E I have 2 devices linked to Google home. The issue I have is that it connects but shows my switches as "Offline"

Re: Switches Offline

Juni — Wed, 16 Nov 2022 18:44:44 GMT

Hi folks,

Thanks for the help sipriyadarshi and Dan_A

Hi dav_switchsmart, thanks for the response. A few things: do they remain offline when you force close and reopen the app? Do you have another brand switch linked? If so, are they working fine? Since you are able to control the switch via voice command you can try to uninstall and reinstall the Google Home app then observe if this will make a difference.

Keep me posted.

Thanks.

Juni

Re: Switches Offline

Juni — Sat, 19 Nov 2022 19:16:13 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

Re: Switches Offline

Dan_A — Sun, 20 Nov 2022 22:47:06 GMT

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan