topic Re: Device naming issue in Apps / Account

Device naming issue

Edwar64896 — Sun, 09 Oct 2022 10:51:00 GMT

I have a bunch of rooms in my house with devices that perform similar functions, such as air-conditioning.

Home knows what rooms they are in, however when google home displays the device names they simply show as "aircon" so i don't know which is which. Naming the device to contain the room name solves this, but is superfluous as it duplicates data.

How do i get google to display a device identifier with a room name so that it differentiates similar devices ?

Re: Device naming issue

Jake — Wed, 02 Nov 2022 20:16:49 GMT

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article that has some details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Device naming issue

Edwar64896 — Thu, 03 Nov 2022 08:30:26 GMT

Thanks Jake. The article referenced is a simple guide to renaming devices. Renaming devices isn't the issue I am having. My concern is effectively having to 'duplicate' data. Google Home knows what room each device is in, but when the device name is displayed, no reference to the room is displayed, therefore the user doesn't know which "device' they are accessing.

For instance, I have "aircon" in two rooms. Kitchen and Living room. When I access "aircon" I get two references to the device. "Aircon" and "Aircon". Which one is which? Ideally, the app should display the room as well, otherwise the only solution to this is to redundantly name each device with the room name, which is superfluous.

Re: Device naming issue

Dan_A — Tue, 08 Nov 2022 21:00:14 GMT

Hi folks,

@Jake, thanks for the help.

@Edwar64896, you can test each device in each room which one works. From there you can decide to delete the room where the duplicate name is synced to and leave the other room as the default. You can also create another home structure and transfer the devices that you're using there and delete the old home structure. Click this guide for more information and troubleshooting and tell me how it goes.

Best,

Dan

Re: Device naming issue

Edwar64896 — Wed, 09 Nov 2022 01:06:49 GMT

Thanks for the help and suggestion Dan. To be honest, this doesn't really cover the use case. I don't want to delete any of the devices and no one device is more 'default' than the other.

The example in my case is a split-system aircon in the kitchen and another one in the lounge. They are both called "aircon". However when Google home references them they are both referred to and displayed as "aircon". There needs to be a qualifier displayed to clearly indicate

Re: Device naming issue

Dan_A — Wed, 09 Nov 2022 01:21:45 GMT

Hello again,

Got it. You may refer to this thread instead since this includes the sync between the Nest Hub and the Home app.

Keep me posted.

Thanks,

Dan

Re: Device naming issue

Dan_A — Thu, 10 Nov 2022 01:28:05 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Device naming issue

Princesss — Fri, 11 Nov 2022 01:56:06 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess

Re: Device naming issue

Edwar64896 — Fri, 11 Nov 2022 03:35:24 GMT

Hi Dan, yes this is still an issue. To clarify, this is primarily a problem when accessing the thermostats from the Home App "thermostat" button.

Re: Device naming issue

Princesss — Tue, 15 Nov 2022 02:50:20 GMT

Hi Edwar64896,

Thanks for the additional info. Aside from thermostat linked to your Home app, do you have other home automation devices that shows the same behavior?

Best,

Princess

Re: Device naming issue

aatienza — Fri, 18 Nov 2022 03:24:31 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jake, Dan and Princess.

Thanks,

Archie

Re: Device naming issue

aatienza — Tue, 22 Nov 2022 00:22:01 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Device naming issue

Edwar64896 — Tue, 22 Nov 2022 01:42:17 GMT

No, it's only the devices under the "Thermostat" button on the front page of the "Home" app.

Re: Device naming issue

Dan_A — Tue, 20 Dec 2022 22:56:56 GMT

Hi Edwar64896,

Apologies for the late reply. I was hoping to hear from you about your concern. Is there any progress? May I know what other Nest devices are affected?

Keep us posted.

Best,

Dan

Re: Device naming issue

Dan_A — Fri, 23 Dec 2022 23:02:07 GMT

Hey there,

I wanted to see if you're still in need of assistance. Please let me know if you are still having any concerns or questions from here, as I would be happy to help you the best way I can.

Regards,
Dan

Re: Device naming issue

Dan_A — Sat, 24 Dec 2022 23:03:59 GMT

Hi Edwar64896,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan