topic Re: Unable to add person to home in Apps / Account

Unable to add person to home

LexiPaulson — Tue, 15 Nov 2022 00:13:34 GMT

Whenever I go to add a person to my home after entering their email and clicking "send" a message appears that says "Can't send invite right now." I have tried multiple times and it never works. Please advise

Re: Unable to add person to home

MplsCustomer — Tue, 15 Nov 2022 00:59:58 GMT

@LexiPaulson

This misleading error can occur if the person you are trying to invite someone who does NOT have a gmail address. You have to have a Google account to be a member of a Google Nest household.

Re: Unable to add person to home

LexiPaulson — Tue, 15 Nov 2022 05:36:42 GMT

The person I am trying to add has a gmail email address and google account.

Re: Unable to add person to home

MplsCustomer — Tue, 15 Nov 2022 14:53:38 GMT

@LexiPaulson

If I had to guess, I'd say it must be some problem on the Google Nest servers, since the invite has to go through Google Nest. You could keep trying, or contact Support at: https://support.google.com/googlenest/gethelp

Re: Unable to add person to home

Mlabrador — Sun, 20 Nov 2022 21:16:59 GMT

Hi folks,

@MplsCustomer, appreciate the help.

@LexiPaulson, would like to know if the person you are adding is using just a regular email or a workspace account? Also, have you tried linking another regular email account to see if that would work? Just for us to isolate if it is on your friends account that we are encountering it.

Keep me posted.

Best,

Nikki

Re: Unable to add person to home

Azarco — Wed, 23 Nov 2022 23:44:06 GMT

Hey LexiPaulson,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Unable to add person to home

Azarco — Thu, 24 Nov 2022 23:58:06 GMT

Hello there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex