topic Cannot connect anything ! in Apps / Account

Cannot connect anything !

ChicagoPeach — Sun, 27 Nov 2022 16:49:33 GMT

I’ve had Google Nest thermostat for a while. Something happened where nest app was changed to google home and ever since then, my nest and doorbell disappeared and I cannot reconnect. Help!
When I try to reconnect, it says the devices are already connected to another account. Where is that account?

Re: Cannot connect anything !

Jhonleanmel — Wed, 14 Dec 2022 18:53:56 GMT

Hi ChicagoPeach,

Thanks for posting and sorry for the delay.

A quick question: did you use the same email address signed in to your Nest app into your Home app?

Best,

Mel

Re: Cannot connect anything !

Markjosephp — Sun, 18 Dec 2022 15:00:41 GMT

Hello there,

Thanks for assisting, Mel.

@ChicagoPeach, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

Re: Cannot connect anything !

Markjosephp — Mon, 19 Dec 2022 15:15:30 GMT

Hello ChicagoPeach,

I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

Regards,

Mark