topic Re: Moved and cannot setup 2 month old Yale Lock NA030 in Apps / Account

Moved and cannot setup 2 month old Yale Lock NA030

GizmoKS — Thu, 17 Nov 2022 12:37:31 GMT

I’m trying to add my Yale Nest lock in my Nest app but before that I need to add Nest Connect but I’m having problems connecting my nest connect to the network. CODE NA030

My new home uses an all in one Cox Panoramic WiFi Router. The last thread was locked stating the Google team helped the poster fix the issue yet no fix was posted that helped anyone else.

Tried factory reset. About to return a product I love.

Re: Moved and cannot setup 2 month old Yale Lock NA030

aatienza — Thu, 24 Nov 2022 00:10:13 GMT

Hey GizmoKS,

Oh no! I'm sorry to hear that. Is this your first time connecting your Nest Connect to your Wi-Fi network? How far is your device from your Wi-Fi router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, what's the status light of your Nest Connect?

Check out this link for additional steps.

Thanks,
Archie

Re: Moved and cannot setup 2 month old Yale Lock NA030

Azarco — Sun, 27 Nov 2022 22:41:03 GMT

Hello there,

How's it going with your Nest connect? Please let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

Re: Moved and cannot setup 2 month old Yale Lock NA030

Azarco — Mon, 28 Nov 2022 23:08:57 GMT

Hi GizmoKS,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Alex