topic Re: Nest App crashing on iOS in Apps / Account

Nest App crashing on iOS

sns — Tue, 11 Oct 2022 19:24:21 GMT

nest app version 5.69.1.1

iOS version 16.1

Firstly when your app updates could it please stop loosing all account details.

Secondly the app is unstable and constantly crashes, I can't get it to control the heating currently and trying to debug where the issue lies is impossible when the app isn't stable.

Please confirm when this will be resolved.

Re: Nest App crashing on iOS

MplsCustomer — Tue, 11 Oct 2022 20:16:57 GMT

@sns

There don't seem to be any posts about the Google Nest app version 5.69.11 being unstable, or Google Nest app updates losing account settings. What if you just deleted and re-installed the Google Nest app to see if that resolves your issues?

Re: Nest App crashing on iOS

janthadeus — Sun, 16 Oct 2022 02:21:32 GMT

Hi folks,

Checking in — have you tried the steps shared by MplsCustomer? If so, how did it go?

Thanks for your help here, MplsCustomer.

Regards,

Re: Nest App crashing on iOS

sns — Sun, 16 Oct 2022 13:16:05 GMT

Thanks all

Sorted it, really need the app not loose the account details when it updates but hey ho.

Now to go fix the heatlink, sigh

Re: Nest App crashing on iOS

Yakhanfar — Thu, 24 Nov 2022 14:42:50 GMT

I’m having the same issue with my iPhone 14 pro. Nest app is unstable

Re: Nest App crashing on iOS

janthadeus — Sat, 26 Nov 2022 23:37:05 GMT

Hey there,

sns, you're welcome, glad to hear!

Yakhanfar, have you tried the suggested steps by MplsCustomer? Let me know if you need more help.

Best,

Re: Nest App crashing on iOS

janthadeus — Tue, 29 Nov 2022 23:39:15 GMT

Hi Yakhanfar,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Re: Nest App crashing on iOS

janthadeus — Wed, 30 Nov 2022 23:54:57 GMT

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,