topic Re: Cannot edit routines in Apps / Account

Cannot edit routines

joshdillpickle — Sun, 27 Nov 2022 09:38:51 GMT

Hello,
I am running google home app on an iphone 14 with most up to date IOS software and google home app. Everytime I try to create a new routine or edit an existing one I get a 403 error and it says "We're sorry, but you do not have access to this page. That's all we know". I have tried googling this issue and reading multiple forums and cannot find anything useful.

Re: Cannot edit routines

Azarco — Thu, 01 Dec 2022 18:59:53 GMT

Hey joshdillpickle,

That certainly hasn't been easy for you — let's see what's going on.

A few questions: are you using a private home network? When did it start happening? Also, have you tried reinstalling your Google Home app? Could you try using a different mobile phone to see if you'll get the same result?

Regards,

Alex

Re: Cannot edit routines

joshdillpickle — Thu, 01 Dec 2022 19:12:40 GMT

Deleting and reinstallling the app resolved my issue thank you!

Re: Cannot edit routines

Azarco — Thu, 01 Dec 2022 23:44:51 GMT

Hi there,

Awesome! Glad that steps work for you. Let us know if you have other questions and concerns otherwise, I'll lock this thread after 24 hours.

Cheers,

Alex