topic Re: Google Home App constantly crashing in Apps / Account

Google Home App constantly crashing

Bjarne — Mon, 12 Sep 2022 18:53:10 GMT

Hi Folks,

since many weeks my home app constantly keeps crashing. Sometimes when I just open the app, sometimes when I want to enter the settings, when I want to enter one of my devices or the media player... Many updates to the app since problems started, but neither fixed it. Currently I'm running on 2.57.38.3.

I've cleared cache, all data and uninstalled/reinstalled the app several times. I've also wiped my phone and set everything up again from the start. Problems occured on Android 12 and now on 13!

My devices:

Pixel 5, 4x Nest audio, 1x Home mini, 1x Chromecast audio, 1x Chromecast with Google TV. Everything runs on the same 5ghz network.

My girlfriend still uses a Pixel 3, NO PROBLEMS at all!

I'm almost not able to use the app but voice commands seem to work just fine.

Does anybody have an idea what could be the reason for my dilemma?😮‍💨

Thank you so much in advance for sharing your thoughts with me!!

Re: Google Home App constantly crashing

qapnguyen — Tue, 13 Sep 2022 14:30:33 GMT

Google Home app is so unstable on Android. Maybe because I'm on a Samsung 5G handset with Android 12 which is latest. But Android is Google. Tried another android phone and still problems like freezing and event previews show grey ! blank.

However on my mother's iPhone 6S from 2015 it works great.

Re: Google Home App constantly crashing

Bjarne — Tue, 13 Sep 2022 19:13:28 GMT

Hi qapnguyen,

#However on my mother's iPhone 6S from 2015 it works great.#

This!!! I am using an Iphone XS for work and the iOS app is much more stable. Frustrating. Love my Pixel, but tbh the home app has been an horrible experience on Android for years now. Sad😔But hey, at least problems are long-lasting and constant. Something you cannot really say about Googles app developments and product strategies 😅Don't want to be rude but with so much potential it sometimes feels weird that they don't get their things together. Time to go back to Sonos I guess🙈 I like the Nest Audios a lot but if they never work as intended...

Re: Google Home App constantly crashing

Günther — Wed, 30 Nov 2022 00:31:01 GMT

I have the exact same problem.... So far nothing could be done to fix this 😤

Re: Google Home App constantly crashing

janthadeus — Wed, 30 Nov 2022 02:24:03 GMT

Hi Günther,

I’m sorry to hear that. Let’s check this out — a few questions: when did the issue start? What’s the make and model of your phone? Were there any changes to your Wi-Fi network? Also, is it also happening when you’re on cellular data?

Looking forward to your response.

Thanks,

Re: Google Home App constantly crashing

aatienza — Sat, 03 Dec 2022 02:29:58 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Google Home App constantly crashing

Bjarne — Sat, 03 Dec 2022 09:13:28 GMT

Hi Archie,

still the same. In the meantime I am using the new preview version of the home app, nothing changed. The app keeps constantly crashing and connection to all the devices is really, really unreliable. Pure horror 😞

Re: Google Home App constantly crashing

janthadeus — Sun, 04 Dec 2022 06:08:31 GMT

Hi there,

I’m sorry if you’re still having trouble with this. Let’s sort this out — does your phone have a pending software update? What’s the version of your Google Home app? Also, do you have another device to test your Google Home app’s functionality?

Going over the steps here might help:

Step 1: Verify the device’s Date and Time settings are correct and automatically set.

Settings > General > Date and Time.
Tap Set Automatically > toggle it off and then back on.
Make sure that the timezone, date, and time are correct.

Step 2: Confirm that the Google Home app has permissions to use your phone's location.

For mobile devices, go to Settings > Privacy > Location Services > Google Home.

Let us know if that helps.

Thanks for chiming in Archie.

Regards,

Re: Google Home App constantly crashing

Bjarne — Sun, 04 Dec 2022 10:54:19 GMT

Hi Archie,

current is the latest version of the app: 2.60.60.5. All permissions are given, including location service. The device’s Date and Time settings are correct and automatically set, however, I followed your instructions and toggled it off and back on. The iOS app and the home app on my gfs' Pixel 3 are working much better (still a mess in terms of connectivity, but at least it's not constantly crashing) Please see my very first post to see what I have done else. The problem exists for more than 1 year and none of the updates changed anything.

Re: Google Home App constantly crashing

13day — Tue, 13 Dec 2022 09:51:12 GMT

I have exactly the same problem. The google home app crashes all the time when I tap on the nest camera icon.
All other icons (tiles) are tapped without crashes.

Re: Google Home App constantly crashing

Bjarne — Tue, 13 Dec 2022 12:25:25 GMT

It's so sad and ridiculous. Instead of releasing a redesign soon they should completely start from scratch again. It's all about the basics...

Re: Google Home App constantly crashing

JordanJ — Fri, 16 Dec 2022 18:11:03 GMT

Same problem exactly. Been doing it forever. It works on my Samsung tab S6 lite but crashes constantly on my fold 4 and my S21 before that. Clearing the cash can sometimes get me one open without crashing.

Re: Google Home App constantly crashing

Bjarne — Sun, 18 Dec 2022 17:09:44 GMT

The Home app really is the best example for bad coding😐

Re: Google Home App constantly crashing

13day — Mon, 19 Dec 2022 07:20:39 GMT

The problem was solved by itself, after updating the firmware on my Samsung Galaxy with 21 ultra.
So these crashes were not caused by the hom application, but by the samsung itself.

Re: Google Home App constantly crashing

Bjarne — Mon, 19 Dec 2022 13:07:07 GMT

Great to hear, lucky you👍🏻

Re: Google Home App constantly crashing

janthadeus — Tue, 20 Dec 2022 06:03:16 GMT

Hey there,

Awesome, sounds great! We appreciate sharing the steps that fixed the issues with your Google Home app. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best

Re: Google Home App constantly crashing

Bjarne — Tue, 20 Dec 2022 09:31:27 GMT

Der JT,

that must be a mistake, the problem isn't solved yet and still exist. I've marked one reply as recommended answer by mistake, sorry. I wonder if you guys still have ideas for more trouble shooting? Come on, I am using a Google phone😅

Re: Google Home App constantly crashing

janthadeus — Mon, 26 Dec 2022 03:56:18 GMT

Hello Bjarne,

Understood — sorry for the confusion here. Thanks for your efforts here. You can also give these steps a try:

Force close your Google Home app:
- On an iPhone X or later, iPad with iOS 12 or later, or iPad OS, from the Home Screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
  Note: To show the most recently used apps on an iPhone 8 or earlier, double-click the Home button.
- To find the Google Home app, swipe to the right or left.
- To close it, swipe upwards on the app’s preview.
Restart your device. Turn it off for 60 seconds, then turn it back on.

Let us know if that helps,

Best,

Re: Google Home App constantly crashing

Muddi — Thu, 29 Dec 2022 06:33:06 GMT

Hey Bjarne,

Checking in to see if the troubleshooting steps shared helped?

Cheers,

Muddi

Re: Google Home App constantly crashing

Bjarne — Thu, 29 Dec 2022 12:11:41 GMT

Hi Janthadeus,

come on, serious? Do you guys even read in detail what is going on here? Did you see my very first opening post and noticed what I already tried with my Pixel 5? And now you are asking me to force close the app and restart the device? To top it all off, your instructions are for an iPhone?!

Sorry for being harsh, but that's no help. If you don't have a solution to my problem that's really okay, software problems can be complex, but please at least give your customers the feeling that you do care in reading their posts. 😕 Default answers won't work this time around, for sure!

Again apologies for being rude...