topic Re: Item not found on chromecast with google tv in Apps / Account

Item not found on chromecast with google tv

Renae237 — Sun, 27 Nov 2022 02:18:52 GMT

I have just purchased the Chromecast with Google TV however am unable to load any apps and the error message ‘Item not found’ continues to appear. When I try to open or even search apps, this message appears. I have done factory restart, unplugged and replugged back in, cleared data and cache, and more multiple times and the error message continues to appear. Has anyone experienced this before?

Item not found - apps

Renae237 — Sun, 27 Nov 2022 02:47:04 GMT

Re: Item not found on chromecast with google tv

JenniferV — Wed, 30 Nov 2022 20:19:14 GMT

Hello Renae237,

Thanks for reaching out and for being a step ahead of us. Let's sort this out.

Quick question: what type of Chromecast device do you have, is it the HD or 4K? Please try to plug it in on a different HDMI port on your TV or if one is available, plug it in on a different TV screen. Rebooting your WiFi router might also help.

Thanks,

Jennifer

Re: Item not found - apps

JenniferV — Wed, 30 Nov 2022 20:22:27 GMT

Hi Renae237,

Thanks for posting. It looks like you've posted your concern twice. I've responded to your other thread. Please check it so I can further assist you.

Also, I'll merge this thread to the other one. Let's continue the conversation there as this one will be locked automatically once successfully merged.

Thanks,

Jennifer

Re: Item not found on chromecast with google tv

Juni — Sat, 03 Dec 2022 22:37:24 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Juni

Re: Item not found on chromecast with google tv

Dan_A — Sun, 04 Dec 2022 22:57:30 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan