topic Re: Cant remove service in Apps / Account

Cant remove service

Jorianv — Thu, 27 Oct 2022 15:05:46 GMT

My ewelink devices that are connected are displayed as offline in the google home app and when connecting the ewelink service to another account they are offline so i tried to remove the service from my account to add it again but i cant remove the service because it says that the service isn't linked in the first place.

In the photos you can see that im trying to unlink the service but if i follow the instructions and "on the next screen, select eWeLink Smart Home and tap to unlink" i can only add the service again but that doesn't solve my issue. I also cant remove this from the eWelink app because that says that i need to unlink from the google home app.

Re: Cant remove service

Jake — Wed, 02 Nov 2022 19:02:31 GMT

Hey there,

Sorry for the trouble you are having. I wanted to follow up and see if I could be of any help. I found an article that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Cant remove service

Jorianv — Thu, 03 Nov 2022 15:29:25 GMT

That article is referring to nest products but my problem is with services connected to google home so that wont help

Re: Cant remove service

Brad — Thu, 03 Nov 2022 20:47:45 GMT

@Jorianv

Have you tried to contact support regarding this inquiry? I bet they could help you out there. Here is a link for you to reach out to support if you wish.

Best regards,

Brad

Re: Cant remove service

Jake — Tue, 08 Nov 2022 19:58:59 GMT

Hey there,

I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Cant remove service

Jorianv — Tue, 08 Nov 2022 21:55:53 GMT

I have reached out to support but have not received an answer yet

Re: Cant remove service

Jake — Wed, 09 Nov 2022 19:59:51 GMT

Hey there,

I am sorry to hear you have not gotten an answer yet. Do you mind me asking if you have tried calling in to our team? Please let me know if you have any trouble, as I want to ensure you are being helped.

Best regards,

Jake

Re: Cant remove service

Dan_A — Mon, 14 Nov 2022 01:35:24 GMT

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Cant remove service

Dan_A — Tue, 15 Nov 2022 01:45:12 GMT

Hello there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan

Re: Cant remove service

Jorianv — Tue, 15 Nov 2022 10:18:26 GMT

I have seen your responses but i was hoping that i would have received a response from google support but have not received any in yet in a week so i am hoping that maybe one of you still has a solution. and i cant call the support because it gives me a error on the dutch number for call me and get instantly hung up when i call the number

Re: Cant remove service

Juni — Tue, 15 Nov 2022 17:43:21 GMT

Hi folks,

@Jorianv, Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Could you try to unlink eWelink directly from your Google account, then relink it again on your preferred Google account via Google Home app? Check these links below.

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO

Let me know how it goes.

Thanks,

Juni

Re: Cant remove service

Jorianv — Wed, 16 Nov 2022 08:44:30 GMT

The service was in the second list but after removing it from there it is still in my home. I think it was connected there because i tried to readd it yesterday which did nothing

Re: Cant remove service

Princesss — Tue, 22 Nov 2022 00:39:48 GMT

Hi Jorianv,

We're sorry for the inconvenience that this has caused you. Have you already tried creating a new home structure and delete the old home?

Best,

Princess

Re: Cant remove service

Jorianv — Tue, 22 Nov 2022 10:53:02 GMT

I have tried multiple times to delete my home with the devices in it but they keep haunting me to the new home and dont disappear. I now have them in another home as a "solution" but i still cant add the devices to my home because they are still "in my home"

Re: Cant remove service

Princesss — Fri, 02 Dec 2022 05:45:37 GMT

Hi Jorianv,

Thanks for trying some steps. By any chance, have you already tried to try a new phone to see if you will be able to see the services linked from that phone?

Best,
Princess

Re: Cant remove service

Azarco — Mon, 05 Dec 2022 23:28:56 GMT

Hello there,

How's it going with your Google Home? Have you had the chance to try the given steps above?

Thanks,

Alex

Re: Cant remove service

Azarco — Tue, 06 Dec 2022 23:30:59 GMT

Hey Jorianv,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Regards,

Alex

Re: Cant remove service

Jorianv — Wed, 07 Dec 2022 07:56:15 GMT

I haven't had time to try it on a different phone yet but doubt it will work since i have reinstalled the app on my phone multiple times

Re: Cant remove service

Princesss — Wed, 14 Dec 2022 02:40:01 GMT

Hi Jorianv,

Thanks for responding. Have you already tried clearing the cache and data of the Home app?

Best,

Princess

Re: Cant remove service

Jorianv — Wed, 14 Dec 2022 14:13:58 GMT

yes i have cleared cache multiple times cleared the data multiple times and reinstalled the app multiple times i have also tried the new beta and older versions of the google home app