topic Re: Google home voice control with Philips Hue in Apps / Account

Google home voice control with Philips Hue

Mrksdr — Mon, 14 Nov 2022 17:35:14 GMT

I've successfully linked my Philips Hue lights to my Google Home account, I can control the lights through the app (on/off etc.) but the Google assistant voice controls don't work "it doesn't appear these lights are set up..." is the reply I get even though they are indeed linked.

My Google Assistant is running through my Sonos speaker, all other commands and functions working fine, just voice comments with Philips Hue not working.

Re: Google home voice control with Philips Hue

Mlabrador — Sun, 20 Nov 2022 21:13:41 GMT

Hi Mrksdr,

Thanks for posting and apologies for the late response. I'm sorry to hear you are having issues with controlling Philips Hue on your Sonos speakers. Just wanted to check if controlling the Philips Hue on the native app works? Also, try saying " Okay, Google sync all devices ".

Keep me posted.

Best,

Nikki

Re: Google home voice control with Philips Hue

Mrksdr — Mon, 21 Nov 2022 13:24:37 GMT

Hi Nikki, thanks for your reply. Yes, my Philips Hue lights work on the native app. I have linked them to my Google Home and can manual control them through Google Home, it's just the voice control that won't work. And yes, I've tried 'Okay Google, sync all devices' and that hasn't worked either. Keen to try any other ideas you might have. Thanks!

Re: Google home voice control with Philips Hue

Azarco — Mon, 21 Nov 2022 20:12:08 GMT

Hey there,

Thanks for letting us know. To confirm, are you using a Philips Hue Hub or the Bluetooth one?

Give these steps a try:

Uninstall and reinstall your Google Home and Google Assistant app.
Relink your Philips Hue account from the Google Home app.
Reboot your Philips Hue devices, router and speaker for a minute to refresh the connection.
Link back your Philips Hue account.

Let us know how it goes.

Regards,
Alex

Re: Google home voice control with Philips Hue

Mrksdr — Tue, 22 Nov 2022 16:54:39 GMT

Thanks Alex, yes I've tried those steps and still not working. Whenever I ask Google any command relating to the lights is says 'it doesn't appear these lights are set up.'. Any other ideas?

Thanks!
Mark

Re: Google home voice control with Philips Hue

Azarco — Wed, 23 Nov 2022 20:47:24 GMT

Hello Mrksdr,

Yikes! Could you try these additional steps:

1) Log into https://goo.gle/3T8RgXQ
2) Click "Apps" at the top.
3) Deactivate all "Google" activated account
4) Launch Hue app on the phone
5) Click on the "Settings" icon at the top right.
6) Click on "My Bridges"
7) Click the "i" icon next to the bridge
😎 Click "Clean Up" and confirm.
9) Go to Google Home and link the Hue account as usual
10) Note that the lights don't show up right away. You need to leave the Home Control page, wait a few minutes, then go back.

Hope this helps.

Best,

Alex

Re: Google home voice control with Philips Hue

Mrksdr — Sat, 26 Nov 2022 18:05:24 GMT

Thanks Alex, I followed those steps but still no luck with the voice commands. Any other ideas on how to solve?

Many thanks.

Re: Google home voice control with Philips Hue

Princesss — Tue, 29 Nov 2022 02:46:27 GMT

Hi Mrksdr,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google home voice control with Philips Hue

Princesss — Fri, 02 Dec 2022 03:32:25 GMT

Hi Mrksdr,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Re: Google home voice control with Philips Hue

Jake — Mon, 05 Dec 2022 22:20:14 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Google home voice control with Philips Hue

Mrksdr — Tue, 06 Dec 2022 00:49:48 GMT

Hi Princess, sorry for the delay, I just filled out the form. Look forward to your reply.

Re: Google home voice control with Philips Hue

Mrksdr — Tue, 06 Dec 2022 00:50:40 GMT

Please don't, I just filled out the form, still tracking on this, apologies for the delay.

Re: Google home voice control with Philips Hue

Juni — Tue, 06 Dec 2022 16:46:28 GMT

Hi Mrksdr,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Juni