topic Re: Can't invite household member in Apps / Account

Can't invite household member

tinskip — Sun, 26 Sep 2021 03:12:59 GMT

Hi. I am trying to invite a household member in the Google Home app (Android), but when I enter the email address, and press "Next", nothing happens. No error, no next screen, nothing. It is a valid email address. I've also uninstalled and reinstalled the app with no effect.

Re: Can't invite household member

tegra1027 — Tue, 28 Sep 2021 14:04:03 GMT

This is happening to me as well. Exact situation. Hoping there is an answer soon. I tried uninstalling the app, restarting the phone, and reinstalling. No dice.

Re: Can't invite household member

GarrettDS — Wed, 29 Sep 2021 17:21:45 GMT

Hey there,

Sorry about the late response, but I wanted to hop in here to help. I understand that app issues can be frustrating but I'm happy to see what's going on.

I would suggest reviewing this article to see how you can invite another member.

Please let me know if you're still having issues with this.

Best regards,

Garrett DS

Re: Can't invite household member

tinskip — Wed, 29 Sep 2021 18:50:57 GMT

Yes, the issue persists. It works with some email addresses but not with others.

Re: Can't invite household member

GarrettDS — Thu, 30 Sep 2021 15:36:12 GMT

Hi there tinskip,

Thanks for letting me know that you're still having issues with this. I would suggest reviewing the article that was sent previously and working through the troubleshooting steps.

Please let me know if you have any further questions or concerns.

Best regards,

Garrett DS

Re: Can't invite household member

GarrettDS — Mon, 04 Oct 2021 15:58:18 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Can't invite household member

GarrettDS — Tue, 05 Oct 2021 16:48:33 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS