topic Re: Google asssistant not working with home devices in Apps / Account

Google asssistant not working with home devices

123adk — Fri, 02 Dec 2022 03:16:04 GMT

Hi there.

I have android galaxy s21 latest Android with Google home

I have a bunch of devices connected to home app.

I can manually control each device within the app. But when I use voice, it asks me to connect devices.

I restarted my phone 3 times. Same issue.

I also have a Google home in my kitchen and the voice commands work on it.

Not sure what's happening why it's not working on my phone.

Re: Google asssistant not working with home devices

MH2820 — Fri, 02 Dec 2022 03:43:30 GMT

I am having the same issue! It started 2 days ago and still can't figure out what is going on . . .

Re: Google asssistant not working with home devices

keong1981 — Fri, 02 Dec 2022 05:01:04 GMT

try reconnecting the devices in "works with google"?

recently I could not sync all my devices without having any issues

Re: Google asssistant not working with home devices

Plink — Fri, 02 Dec 2022 19:57:31 GMT

Here too... I've been going crazy for a couple of days... it's as if the account used for Assistant is different from the one used in Home but OBVIOUSLY it's not like that. The problem is with Google because it happens on 3 different phones. Please fix it soon as it is unacceptable.

Re: Google asssistant not working with home devices

Plink — Fri, 02 Dec 2022 20:00:15 GMT

If I say "turn on the kitchen light" it only gives me search results, if I invoke a routine (which I've been using for years!) it doesn't recognize it... it's as if I were using an account completely unrelated to my Home (clearly not so). I've tried everything, deleting and re-entering the family members account, reinstalling Google Assistant, restarting the device, redoing "sync devices"....all to no avail. The other family members have no problems and home automation works perfectly from the Home app. Sorry for the English (I'm Italian).

Re: Google asssistant not working with home devices

Plink — Sat, 03 Dec 2022 08:47:03 GMT

It's working in this moment for me... and you?

Re: Google asssistant not working with home devices

Jeff — Thu, 08 Dec 2022 18:50:48 GMT

Hey all,

I just wanted to check in on this and see if anyone was still having troubles here. I can see it's working now for some, but I would like to see if we still have others needing some help on this.

Thanks,
Jeff

Re: Google asssistant not working with home devices

Azarco — Sun, 11 Dec 2022 22:18:55 GMT

Hello everyone,

We want to make sure everything is sorted out. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Google asssistant not working with home devices

Plink — Sun, 11 Dec 2022 22:20:02 GMT

Works for me now... thanks.

Re: Google asssistant not working with home devices

Azarco — Sun, 11 Dec 2022 23:33:48 GMT

Hey Plink,

We're glad to hear everything is working on your end. Feel free to create a new thread if you need our help.

Cheers,
Alex

Re: Google asssistant not working with home devices

MH2820 — Mon, 12 Dec 2022 06:14:31 GMT

Everything seems to be working for me too😊

Re: Google asssistant not working with home devices

Azarco — Mon, 12 Dec 2022 20:08:36 GMT

Hey MH2820,

Great to hear it's sorted out on your end as well.

123adk and keong1981, checking back in if you're still having trouble with this. Let us know by updating this thread otherwise, we'll go ahead and lock this thread after 24 hours.

Kind regards,

Alex

Re: Google asssistant not working with home devices

keong1981 — Tue, 13 Dec 2022 00:28:45 GMT

Connected devices seems to be working but on a side note syncing of devices seems to be having issue like when asked to sync, respond would be " Alright, syncing devices from 5 providers, 20 device are not available, try setting up". this is syncing by routine. when asked to sync manually, there would be error like not able to control devices.

Re: Google asssistant not working with home devices

Princesss — Wed, 14 Dec 2022 02:47:58 GMT

Hi keong1981,

Thanks for trying the steps. Can you please reboot your router together with your Google Nest speakers simply by unplugging it from the power source for at least a few minutes. After plugging the devices back, ask it to sync again and let's see if this will work.

Let us know how it goes.

Best,

Princess

Re: Google asssistant not working with home devices

Azarco — Sun, 18 Dec 2022 21:41:37 GMT

Hello keong1981,

How's it going with your devices? Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

Re: Google asssistant not working with home devices

Azarco — Mon, 19 Dec 2022 22:02:33 GMT

Hey there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex

Re: Google asssistant not working with home devices

123adk — Mon, 19 Dec 2022 22:16:36 GMT

I did a Samsung update and issue resolved on its own

I'm guessing it was a weird bug.

Re: Google asssistant not working with home devices

Azarco — Tue, 20 Dec 2022 04:16:41 GMT

Hey 123adk,

Thanks for the update. We're glad to hear everything is working now on your end. Should you need our help, you know where to find us.

Cheers,

Alex