topic Re: New LG UHD tv wifi connection issues in Apps / Account

New LG UHD tv wifi connection issues

Nyf — Tue, 06 Dec 2022 16:42:30 GMT

Unable to link my new LG tv to Google home mini. It says LG thin q can't be found.

Re: New LG UHD tv wifi connection issues

chinmayjade — Wed, 07 Dec 2022 21:41:08 GMT

Double check if you can control the TV using the ThinQ app. If yes, maybe try to unlink and link again.

Re: New LG UHD tv wifi connection issues

Azarco — Tue, 13 Dec 2022 19:46:36 GMT

Hey folks,

Thanks for the help, chinmayjade!

Nyf, still needs help with this? If you're still having trouble, make sure your devices are connected to the same network and within 15-20 feet of your router. Make sure you're able to control your TV on the ThinQ app. If relinking didn't help, give rebooting your devices a try to see if you'll get the same result.

Best,

Alex

Re: New LG UHD tv wifi connection issues

Azarco — Sun, 18 Dec 2022 22:18:14 GMT

Hey all,

Checking back in to see if the troubleshooting shared above helps. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

Re: New LG UHD tv wifi connection issues

Azarco — Mon, 19 Dec 2022 22:30:53 GMT

Hello everyone,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Thanks,
Alex