topic Home and Away routines missing in Apps / Account

Home and Away routines missing

tomg91 — Thu, 15 Dec 2022 00:18:28 GMT

I have installed Google Home and a Nest Cam 2nd Generation. When configuring, it asked me to set up a home and away profile, and I set the camera to turn on when I'm away.

However, once set up, I am no longer able to modify this, nor does it even work. I manually select Away mode, and my camera stays on. I cannot see "Home and Away" routines on the home page, nor can I see them in my Routines page either.

Please advise on how I can get this feature to work.

Re: Home and Away routines missing

tomg91 — Thu, 15 Dec 2022 17:28:08 GMT

I have solved this due to what I believe is a bug in their system. I had a household routine already before setting up my device which had home/away functionality. This must have blocked it from recognising that I need to set it up, or maybe it considers any amount of household routines to assume that home/away is already set up.

By deleting all of my household routines, I then got the prompt to set up Home/Away. Hope this helps someone.

Re: Home and Away routines missing

Azarco — Tue, 20 Dec 2022 03:24:06 GMT

Hey tomg91,

Terrific! We appreciate you for updating this thread with your resolution — it's a big help. Let us know if you have additional questions or concerns otherwise, we'll go ahead and lock this thread after 24 hours.

Kind regards,
Alex