topic My camera view turns pink in Apps / Account

My camera view turns pink

monta — Fri, 16 Dec 2022 20:42:00 GMT

Occasionally my live view and history views are pink… any ideas as to what is causing this? When I scroll back through my history its just stops at one recording and goes to pink until

i shut the camera off and re-start it. My camera is plugged in indoors, but i use it for outside security.

Re: My camera view turns pink

EmersonB — Wed, 21 Dec 2022 14:54:25 GMT

Hi monta,

Thanks for posting here in the community. Let's get the most out of your Nest Camera and see what we can do here. To confirm, have you tried checking the live view and history from a different mobile device and see if it's still the same? If possible, could you share with us the screenshot of your live view?

Give these steps a whirl:

If your night vision settings are on auto, switch it to manual.
Toggle the setting on and off and observe the feed to check if the pink view goes away when you toggle the Night Vision settings off.
Unplug your Nest Camera from the power source and wait for 30 seconds before you plug back in.
Make sure that your Nest Camera is not in an area prone to overheat or direct sunlight.

Looking forward to your response.

Regards,
Emerson

Re: My camera view turns pink

EmersonB — Sat, 24 Dec 2022 15:00:06 GMT

Hello monta,

How's it going with your Nest camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks,
Emerson

Re: My camera view turns pink

Azarco — Sun, 25 Dec 2022 16:27:49 GMT

Hey there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,
Alex